Inadvertently closed fault ticket
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- Re: Inadvertently closed fault ticket
12-08-2020 6:14 PM
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Going to add more info to my open fault, I ended up closing it!
Can't find any way to re-open it, and the broadband troubleshooter won't let me open a new ticket.
This is a BT to PlusNet move, where the phone line is OK, ADSL is in sync but I still have CHAP authentication failure.
Fixed! Go to the fix.
Re: Inadvertently closed fault ticket
13-08-2020 10:47 AM
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The troubleshooter still won't let me open a new ticket for my broadband fault.
Could plusnet staff please reopen the issue?
13-08-2020 4:39 PM
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Thank you for the quick response. I look forward to receiving the new router.
Re: Inadvertently closed fault ticket
14-08-2020 3:35 AM
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But, if they decide they won't do anything, then they just don't bother, you've got no real say in any of it. They do as please...
Re: Inadvertently closed fault ticket
14-08-2020 12:14 PM
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I can't blame Plusnet here for deleting the ticket, that was my own stupid fault for using a trackpad rather than a mouse and having it click on the wrong link.
Credit to them - they did phone me up shortly after I asked for the issue to be re-raised, and a new router is en route to me.
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- Re: Inadvertently closed fault ticket