In Practice, What is Plusnet Unlimited Really Like?

[#1]

You have managed to confuse us all - not difficult at my age I know 
On Dec 19th 2012 you or somebody using this account posted this

Quote from: Alec

We may be coming back to Plusnet for the new unlimited service. When I was last with you a few months ago, the support wasn't really bad, but not fantastic either. Has it improved since then? If it has then I will go with you instead of Talk Talk. Thank you.

[#2]

Dear Oldjim,
That was me, passing on feedback from my mother's experience.