If I can't grt faster than this then I'm off - after 6 years!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: If I can't grt faster than this then I'm off -...
If I can't grt faster than this then I'm off - after 6 years!
17-09-2008 4:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This has been more or less consistent over the last week that I have checked daily.
The last time I checked - some months back I was getting about 3000kbps regularly, and whilst nothing to get excited about was just about bearable.
My current rate is not.
I am on PlusNet Broadband Plus up to 8Mb, and if I can't improve this, then reluctantly I will have to change provider, which is a pity after 6 years with Plusnet.
Currently the BT Speedtester will not evaluate my line - it says that there is an incompatibility between phone no & log in information.
Can anyone give me any hope?
Re: If I can't grt faster than this then I'm off - after 6 years!
17-09-2008 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
B.
Re: If I can't grt faster than this then I'm off - after 6 years!
17-09-2008 4:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: If I can't grt faster than this then I'm off - after 6 years!
17-09-2008 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your time just now.
As I mentioned on the call, you have a downstream attenuation of 63dB, which is a considerable distance from the exchange, which is giving you a profiled speed of 2000Kbps. Looking at the reports that we've received for your line over the last few months, the profiled speed has been fluctuating from 2000-3000Kbps.
I really don't expect you to see any real improvement by changing ISP, unless you move to cable and I've heard of a lot of poor exoperiences using cable companies from friends, family members and other members of staff here.
Re: If I can't grt faster than this then I'm off - after 6 years!
17-09-2008 5:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also godsell4, as I said in the initial posting I can't get the speedtester to work - it will not evaluate my line - it says that there is an incompatibility between phone no & log in information.
Re: If I can't grt faster than this then I'm off - after 6 years!
17-09-2008 5:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: If I can't grt faster than this then I'm off - after 6 years!
17-09-2008 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Only thing to do is keep trying (assuming that you were already entering the correct details.)
Re: If I can't grt faster than this then I'm off - after 6 years!
17-09-2008 5:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: If I can't grt faster than this then I'm off - after 6 years!
17-09-2008 6:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: If I can't grt faster than this then I'm off - after 6 years!
17-09-2008 9:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
(I don't work for any ISP and have a line attenuation 58 dB so 2 meg is the most I get before it starts to wobble, bugger all I can do about it, its due to a crap local loop being mostly aluminium)
I also know quite a few folks that have suffered at the hands of the cable mob (DNS servers that don't work, weeks of downtime) so I really wouldn't go there.
in the UK you got cable and you got ADSL or if you are really rich in a city perhaps a fibre connection.
If the attenuation has risen then this is likely due to something that BT has done, perhaps ask PN support to chase this with BT.
Re: If I can't grt faster than this then I'm off - after 6 years!
18-09-2008 1:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: techguy I also know quite a few folks that have suffered at the hands of the cable mob (DNS servers that don't work, weeks of downtime) so I really wouldn't go there.
Cable's not that bad; when we lived in a cabled area we had aprox. 10 years of near faultless service receiving the advertised headline speed. IIRC there was one long DNS outage a few years back (less than a day) but it wasn't a huge bother.
But to reiterate the points others have made about changing ADSL provider; it won't help your speed. After all the signal comes down exactly the same phone line.
Re: If I can't grt faster than this then I'm off - after 6 years!
24-09-2008 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: If I can't grt faster than this then I'm off - after 6 years!
24-09-2008 4:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: basils57 Can anyone give me any hope?
Given the other comments/information I can offer little hope but something to check that may be a factor.
Internal wiring can often cause problems and is easily damaged/degraded.
To check whether this is the case can you connect to the BT Test Socket, restart your router and post the stats as requested/explained earlier.
Re: If I can't grt faster than this then I'm off - after 6 years!
28-09-2008 10:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Why would that be, I wonder when PlusNet are advising me that 2000kbps is probably the max that I will be able to get?
Re: If I can't grt faster than this then I'm off - after 6 years!
28-09-2008 12:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mine has always been good but recently my neighbour (and referral) had been having problems with noise and drop-outs. BT came out and sorted it but in the process the underground junction box (which my line also goes into) was found to be very dirty. The ensuing clean-out has increased my speed by about 10-20%.
Pleased that it is better.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: If I can't grt faster than this then I'm off -...