IP profile stuck on 2000 Kbps
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IP profile stuck on 2000 Kbps
24-01-2012 12:41 PM
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On saturday morning I attached the router to the main socket and has been on for over 72hrs and still there is no change.
How can I get the IP profile raised?
Re: IP profile stuck on 2000 Kbps
24-01-2012 12:54 PM
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According to a line test your line is on a 7150kbps profile, I've submitted an SNR reset which should improve things within the next few hours.
Please let us know if nothing changes.
Re: IP profile stuck on 2000 Kbps
24-01-2012 4:00 PM
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Re: IP profile stuck on 2000 Kbps
24-01-2012 4:10 PM
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Adam
Re: IP profile stuck on 2000 Kbps
24-01-2012 5:15 PM
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Re: IP profile stuck on 2000 Kbps
25-01-2012 9:21 AM
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Has the speed increased at all? Hoping so, please let us know.
Re: IP profile stuck on 2000 Kbps
25-01-2012 11:36 AM
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and I'm still getting slow speeds, same IP profile
Re: IP profile stuck on 2000 Kbps
25-01-2012 11:51 AM
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Quote and BT charged me £127.50 for call out charge 3 times because of no fault is found
Don't let that put you off raising a fault. We do have a charge of £60 which is levied if the fault is found to be with your equipment but we always do what we can to help you eliminate that as a potential cause of the issue.
Re: IP profile stuck on 2000 Kbps
28-01-2012 10:53 AM
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last night the speed dropped and is still very low now
so what can the problem be?
I still haven't raised a fault report yet
Re: IP profile stuck on 2000 Kbps
28-01-2012 3:30 PM
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Re: IP profile stuck on 2000 Kbps
28-01-2012 3:47 PM
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Re: IP profile stuck on 2000 Kbps
28-01-2012 5:00 PM
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Your ip profile is fine at the moment, so its something else
- traffic to/from your local exchange
- your ISP !
Re: IP profile stuck on 2000 Kbps
30-01-2012 3:05 PM
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Are you still seeing the slower speed, as I've just ran some tests and I can't see any issues from this end.
Jojo
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- Re: IP profile stuck on 2000 Kbps