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IP profile reset

Posts: 106
Registered: ‎17-11-2013

IP profile reset

Modem connected at 6912 for the last 18 days, but recently the profile had dropped to 2.5mbps (normally 6.0mbps)
Tried a PPP disconnect but speed still slow.
Estimated line speed:2.5Mb (This may vary between 1.5Mb and 5Mb) - Checked on 2014-12-21 14:26:27
Current line speed: 7.15 Mb
edit - ignore the wally, I was reading the wrong line Embarrassed
Community Gaffer
Community Gaffer
Posts: 17,688
Thanks: 667
Fixes: 167
Registered: ‎05-04-2007

Re: IP profile reset

We're seeing you in sync at 6912 at the moment, as you're on 20CN profile changes aren't instant and can take around 72 hours to happen.
Can you run through a BT speedtest at - go through the further diagnostics test too after the first one completes. I'd like to see what BT are reporting your profile at.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff