IP profile reset pls
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IP profile reset pls
13-02-2014 7:35 AM
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Been with plusnet for about a year now - all going fine. Had a line fault recently which took a few days to sort out (engineer visit etc). Problem now fixed but my line speed has dropped from 10-13Mb to 6-7Mb. BT Wholesale speed tests tell me this is what I should expect from the line (it's long to the exchange) and that's fine, but I wondered if I could ever go back to those halcyon days of 10-13Mb? Perhaps a line IP Profile reset would help?
regards
Re: IP profile reset pls
13-02-2014 9:28 AM
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I've just run some diagnostics for you which shows that our speed profile is in line with the IP profile at the moment. The SNR (signal to noise ratio) is 3.1 on the downstream so it doesn't look like a reset would help.
If you have one can you try connecting the router to the test socket so I can run some tests with it connected there?
http://www.plus.net/support/broadband/master-socket-guide.shtml
Re: IP profile reset pls
13-02-2014 6:49 PM
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Re: IP profile reset pls
13-02-2014 6:53 PM
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http://uk.rs-online.com/web/p/product/4374636/?grossPrice=Y&cm_mmc=UK%7CShopping-_-Google+PLA-_-BT%7...
Re: IP profile reset pls
13-02-2014 7:01 PM
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Re: IP profile reset pls
13-02-2014 7:07 PM
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Re: IP profile reset pls
14-02-2014 5:51 PM
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Re: IP profile reset pls
14-02-2014 8:05 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: IP profile reset pls
17-02-2014 4:40 PM
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Re: IP profile reset pls
17-02-2014 4:57 PM
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I've just tested the line again and see no difference (assuming the router is still connected in the test socket).
With that in mind I'd have to advise raising a fault: http://faults.plus.net
Adam
Re: IP profile reset pls
17-02-2014 6:10 PM
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