Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
IP profile is fast, line connection speed is definitely not.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- IP profile is fast, line connection speed is defin...
IP profile is fast, line connection speed is definitely not.
19-08-2013 4:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is regarding my question #73073568.
I have been experiencing broadband speed problems for a while, and the support team said that my line connection would be reset (they said that Wednesday last week) .
However, when I did a speedtest, my IP profile was a healthy 12000+ kbps, but my download speed is stuck at around 230 kbps (which is also my line connection speed on the plusnet members page).
How come my IP profile is fast, but my line connection isn't?
BTW, I've been stuck with this speed for a few weeks now, had a BT engineer in to clear some noise off the line and he did some tests and okayed everything. I have also tried a few different different routers, filters and cables to try and sort out my speed problems, all of which haven't made any difference.
I have been experiencing broadband speed problems for a while, and the support team said that my line connection would be reset (they said that Wednesday last week) .
However, when I did a speedtest, my IP profile was a healthy 12000+ kbps, but my download speed is stuck at around 230 kbps (which is also my line connection speed on the plusnet members page).
How come my IP profile is fast, but my line connection isn't?
BTW, I've been stuck with this speed for a few weeks now, had a BT engineer in to clear some noise off the line and he did some tests and okayed everything. I have also tried a few different different routers, filters and cables to try and sort out my speed problems, all of which haven't made any difference.
Message 1 of 2
(501 Views)
1 REPLY 1
Re: IP profile is fast, line connection speed is definitely not.
19-08-2013 5:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Your profile had not changed to match your sync speed on our system, I've changed this so you should now see an increase.
Your profile had not changed to match your sync speed on our system, I've changed this so you should now see an increase.
Message 2 of 2
(277 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- IP profile is fast, line connection speed is defin...