IP profile dropped
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: IP profile dropped
IP profile dropped
14-11-2013 9:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Tonight i have noticed my ip profile has dropped from 7.1mb to 6.5mb and the internet is slow as treacle anyone here tell me why???? as iam at a loss,issues in online gaming server not responding etc to slow browsing, I have already submitted a BT wholesale speed test, Router iam using is a tecnicolor adsl router not FTTC
Thanks in advance Finnigan
Re: IP profile dropped
15-11-2013 1:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP profile dropped
15-11-2013 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm just wondering if there's any other issues at play here are you connected using WiFi at the moment? Can you run another BT speed test over ethernet in case you are?
By the way if that's not the case and you want us to try removing interleaving let me know and I can get that done for you.
Adam
Re: IP profile dropped
15-11-2013 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I use a cat5 cable direct to master socket always have since moving to this house 2 years ago,so how come interleaving is turned back on when its been off for so long as i requested it turned off weeks ago ,my stat on the router have been solid for 3 weeks no disconnects errors/second are a bit high though and iam using plusnets router,i was using my own router something went wrong with it and i had to send it back to d-link we had a powercut yesterday but i wouldnt think that would be the cause of interleaving being turned back on on my line???????iam at a loss here i will add a btw screenshot once i do one this morning....Finnigan
Re: IP profile dropped
15-11-2013 10:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Here is the screenshot from BTWholesale this morning also can you tell me why iterleaving was turned back on on my line???I had this same issue last year asked for interleaving to be turned off on my line a week or 2 later its back on with no reason why and Yes i would like it turned off Please as iam a gamer.....Thanks again Finnigan
Re: IP profile dropped
15-11-2013 3:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
took a screenshot of my router stats as jaggies asked me to do ill add it with this reply, BTW ive had interleaving turned on before but it did not decrease my IP profile any reason why this has happend???? .........Finnigan
Re: IP profile dropped
15-11-2013 3:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This just gets better and better now the BTWholesale speed tester is unable to run a speed test on my line, WHAT on earth is going on with this connection screenshot added with this reply.....Finnigan
Re: IP profile dropped
15-11-2013 3:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP profile dropped
15-11-2013 3:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm a gamer, but maybe ask PlusNET to lift upload cap too when they turn interleaving off
Re: IP profile dropped
15-11-2013 3:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP profile dropped
16-11-2013 10:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is anyone from plusnet going to have a look at this for me as iam still confused about profile drop and ping increase for no reason as it seems interleaving is back on the line and i dont know why????....Finnigan
Re: IP profile dropped
16-11-2013 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is not an official support channel, so you may need to do the on-line fault checks.
Re: IP profile dropped
18-11-2013 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP profile dropped
18-11-2013 2:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks for getting back to me yes i phoned this morning about the issue of interleaving but the profile drop is the confusing issue as why it happend as i have no other issues at all
as i stated to one of your support staff this morning over the phone and he said theres no reason why the ip profile has been changed as i have had no connection issues at all till until friday morning, He also stated that an ip profile reset might be in order aswell so fingers cross it all pans out, Could you or another menber let me know what caused this issue......Thanks in advance...Finnigan
Re: IP profile dropped
18-11-2013 4:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page