IP profile 14000 download 4.67m - Help Please

[#1]

Good morning all, apologies if this thread is in the wrong section
I've recently upgraded from Premium to Extra and was told estimated speed of 15mbs
Unfortunately I'm only seeing around 7mb download
Any ideas?
Apologies Im trying to read through the forum to get some answers but I'm using a dongle and its head doing
Many Thanks

[#2]

Hi Twistedfate,
Send me a PM with your username and I'll do some checks for you.

[#3]

PM sent
Much appreciated Adam

[#4]

No problems TF,
I've just run some diagnostic checks and I can see that your line has a downstream sync rate of 16561kbps this means that BT have given you a 14000kbps profile. So there may be a fault at play here which could be causing you to only get about half the performance that you should be getting from this.
I'm going to direct you to this post first: http://community.plus.net/blog/2007/07/02/broadband-speed-faults-how-to-diagnose/
After that please to to https://faults.plus.net to raise this as a fault.

[#5]

I've raised the fault as suggested and have had a response to say that everything seems to be fine, I've responded and guess I'll just have to sit and wait *fingers crossed*

[#6]

I've tried running http://www.speedtester.bt.com/
Results as follows
Download speedachieved during the test was - 7488 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4320 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3291 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is
- 25.54:11.81:62.65 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE,
Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has
decided to use these traffic classes.
>Upload speed achieved during the test was - 352 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
2nd Test
Download speedachieved during the test was - 4773 Kbps
For your connection, the acceptable range of speedsis 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :8843 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is
- 21.75:37.91:40.34 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE,
Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has
decided to use these traffic classes.
Upload speed achieved during the test was - 352 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
Speedtest.net Results
1. 4.76
2. 4.85
3. 4.92
Any ideas people?
Im seriously lost with all of this now

[#7]

Download speedachieved during the test was - 4670 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :2215 Kbps(DOWN-STREAM), 703 Kbps(UP-STREAM)
IP Profile for your line is - 14000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.26:43.21:48.52 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 353 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 703 Kbp

[#8]

Thanks for raising the fault and for your input here,
Yes, I can see the ticket did get pushed back to yourself before you forwarded it back to us (and quite rightly so) I've forwarded the ticket on to our faults team so you should be getting a response pretty soon.

[#9]

Thanks Adam much appreciated