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IP address for Plusnet
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IP address for Plusnet
10-10-2015 2:02 PM
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Hello , on Windows 10 my PC crashed .recovered most of MS settings but on ethernet limited connection . Need IP address. can some learned user help with Internet Options configuration inc. Homepage internet address ,LAN settings also Network Connection page . Have signal on my lap-top and No2 PC .. Tried " ipconfig/release " no go . Also off topic , both firewalls have probs for me to solve before going online .Bullguard did not detect AV or malware . Any ideas from you bright people out there ? Thanks R
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Re: IP address for Plusnet
10-10-2015 3:48 PM
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Hi Corsairxf4u,
A warm welcome to the forums. Given what you have written, I suggest that the thread's title is somewhat misleading - you do not need an IP address for PlusNet, rather you need to know how to sort out your PC connectivity.
Would I be correct that reference to "Ethernet limited connection" is from the PC's network connection status?
Is the PC connected to the router using a cable or is it wifi?
Can you do run ipconfig /all and report the values highlighted below...
If it shows DHCP is enabled and there is not a 192.168.x.x address then that suggests a problem with the router or your connection to it.
If you are using a PlusNet router, then which one?
If you are connected to the router and you are using a PlusNet router, use one of the links below to obtain the line stats - then post back here please.
A warm welcome to the forums. Given what you have written, I suggest that the thread's title is somewhat misleading - you do not need an IP address for PlusNet, rather you need to know how to sort out your PC connectivity.
Would I be correct that reference to "Ethernet limited connection" is from the PC's network connection status?
Is the PC connected to the router using a cable or is it wifi?
Can you do run ipconfig /all and report the values highlighted below...
Quote Physical Address. . . . . . . . . : xx-xx-xx-xx-xx-xx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
IPv4 Address. . . . . . . . . . . : 192.168.1.71(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 29 September 2015 20:50:49
Lease Expires . . . . . . . . . . : 11 October 2015 13:23:13
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 311446757
DHCPv6 Client DUID. . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
If it shows DHCP is enabled and there is not a 192.168.x.x address then that suggests a problem with the router or your connection to it.
If you are using a PlusNet router, then which one?
If you are connected to the router and you are using a PlusNet router, use one of the links below to obtain the line stats - then post back here please.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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