Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
IP Profile
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: IP Profile
IP Profile
21-05-2012 6:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Why will my ip profile stuck at .25 mb even after been connectrd for 4 days the problems started after the exchange upgraded a few months ago
My old router a voyager 2100 started to lose its connection shortly after this knowing it did not support adsl2 i replaced it with a netgear n300 which seem to solve the
problem till about 10 days ago when it stated with the same problem dropping its connection i did all the normal things run it through master socket changed filter and lead but nothing changed still a lot of noise on line when i checked with a old corded handset checked if anything was causing interference everthing okay
This is a problem i have had a number of times line gets noisey for a few days then seems to be okay and my speed picks up however this time it seems to be stuck at .25mb despite hadving a connection as shown below
System Up Time 4 days 12:37:07 36:28
LAN1 Link Down -- -- -- -- -- --
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN pppoa 11071498 12932788 0 6130 8339 4 days 12:LAN2 Link Down --
LAN3 Link Down --
LAN4 Link Down --
WLAN 145M 13204333 11417426 0 91590 66602 10:57:34
ADSL Link Downstream Upstream
Connection Speed 283 kbps 440 kbps
Line Attenuation 28.0 db 14.7 db
Noise Margin 24.0 db 22.3 db
jim:blue All caps in title changed mod:end
My old router a voyager 2100 started to lose its connection shortly after this knowing it did not support adsl2 i replaced it with a netgear n300 which seem to solve the
problem till about 10 days ago when it stated with the same problem dropping its connection i did all the normal things run it through master socket changed filter and lead but nothing changed still a lot of noise on line when i checked with a old corded handset checked if anything was causing interference everthing okay
This is a problem i have had a number of times line gets noisey for a few days then seems to be okay and my speed picks up however this time it seems to be stuck at .25mb despite hadving a connection as shown below
System Up Time 4 days 12:37:07 36:28
LAN1 Link Down -- -- -- -- -- --
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN pppoa 11071498 12932788 0 6130 8339 4 days 12:LAN2 Link Down --
LAN3 Link Down --
LAN4 Link Down --
WLAN 145M 13204333 11417426 0 91590 66602 10:57:34
ADSL Link Downstream Upstream
Connection Speed 283 kbps 440 kbps
Line Attenuation 28.0 db 14.7 db
Noise Margin 24.0 db 22.3 db
jim:blue All caps in title changed mod:end
Message 1 of 7
(1,910 Views)
6 REPLIES 6
Re: IP Profile
21-05-2012 6:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Forget the IP profile your problem is your sync speed
Please can you do the following
Check that all things connected to the phone line are connected via a filter including a Sky Box if you have one
If you have an NTE master socket - remove the lower half and plug the router via a filter with nothing else connected and report the stats.
Quote Connection Speed 283 kbps 440 kbps
Line Attenuation 28.0 db 14.7 db
Noise Margin 24.0 db 22.3 db
Please can you do the following
Check that all things connected to the phone line are connected via a filter including a Sky Box if you have one
If you have an NTE master socket - remove the lower half and plug the router via a filter with nothing else connected and report the stats.
Message 2 of 7
(666 Views)
Re: IP Profile
21-05-2012 6:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If your line gets noisy - by which I assume you mean you can hear crackling noises when you use the phone, then this will be the problem.
You need to report it to your line rental provider as a phone fault, having your corded phone in the test socket at the time would be ideal, because you can the state that. Also advise it's intermittent - don't mention the broadband or you'll get the run around. (cr*p line =cr*p broadband).
You need to report it to your line rental provider as a phone fault, having your corded phone in the test socket at the time would be ideal, because you can the state that. Also advise it's intermittent - don't mention the broadband or you'll get the run around. (cr*p line =cr*p broadband).
Message 3 of 7
(666 Views)
Re: IP Profile
22-05-2012 6:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
These are the stats running off master socket with only the router connected and filtered
ADSL Link Downstream Upstream
Connection Speed 283 kbps 440 kbps
Line Attenuation 28.0 db 14.4 db
Noise Margin 25.1 db 31.5 db
about the same as before
ADSL Link Downstream Upstream
Connection Speed 283 kbps 440 kbps
Line Attenuation 28.0 db 14.4 db
Noise Margin 25.1 db 31.5 db
about the same as before
Message 4 of 7
(666 Views)
Re: IP Profile
22-05-2012 7:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well those stats are similar to the first ones you posted and are terrible, only the Noise Margin has changed slightly.
Is that in the Test socket that JIm has indicated? See here for further information.
If you don't have an NTE5, do you have any fixed extensions sockets, do you use any extension leads and is anything else that's normally plugged in connected via filters?
If the modem/router is still in the same socket as it was when you posted the first stats and you haven't got the NTE5, then reboot the modem/router and immediately post some new stats.
Is that in the Test socket that JIm has indicated? See here for further information.
If you don't have an NTE5, do you have any fixed extensions sockets, do you use any extension leads and is anything else that's normally plugged in connected via filters?
If the modem/router is still in the same socket as it was when you posted the first stats and you haven't got the NTE5, then reboot the modem/router and immediately post some new stats.
Message 5 of 7
(666 Views)
Re: IP Profile
23-05-2012 5:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
yes it's in the master socket will try it with again with only the router powered up to make sure theres
nothing causing interference
nothing causing interference
Message 6 of 7
(666 Views)
Re: IP Profile
24-05-2012 1:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bear in mind, if it still isn't good in the master socket with no phone and you don't hear any noise on the line (crackles, pops etc as Anotherone mentions above) with just a phone in the master socket then you'd need to raise it to us as a fault via http://faults.plus.net so we can get it escalated and sorted for you.
If you do hear noise on the line you'll need to report this to your phone provider (whoever you pay your line rental to) as once this is sorted out you should find the broadband connection improves - though don't mention the broadband at all when you're reporting the noise to the phone provider or they'll refer you back to us, and there's nothing we can do to sort that.
If you do hear noise on the line you'll need to report this to your phone provider (whoever you pay your line rental to) as once this is sorted out you should find the broadband connection improves - though don't mention the broadband at all when you're reporting the noise to the phone provider or they'll refer you back to us, and there's nothing we can do to sort that.
Message 7 of 7
(666 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page