Hi, I seem to have a similar issue to some other people with my IP profile being stuck at a low speed on the plusNET end. I've just run a BT speedtest that gave the following info#: Test1 comprises of Best Effort Test: -provides background information. Your DSL connection rate: 3616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM) IP profile for your line is - 2000 kbps Actual IP throughput achieved during the test was - 1838 kbps My router has been syncing at above 3000 kbps for at least a week, yet it hasn't changed the IP profile for some reason. Speedtests show a download speed of 1.8 Mbps as per the profile. Can my IP profile be set to 3000 kbps or higher please?