IP Profile reduced

[#1]

Quote from: jwh

I have no master socket, external NTE (?) grey box on outside of house with 3 internal phone points.  One has an alarm fitted to it (closest to NTE), which hasn't been dialling out, another has the main phone and sky box connected to it - living room  (1 filter, splitter to 2 leads then connected) and the third has the broadband router connected to it upstairs in study.

I'm not clear from this as to whether you have a filter on the alarm.

[#2]

Yes all 3 internal sockets have a filter fitted to them.  Alarm, Sky and Broadband.

[#3]

another update ...
ok so internet disconnected around 715 tonight.. and also noticed that the phone line goes dead also (when I pick up the phone I don't get a dial tone).  Calling the landline from a mobile then connects and the dial tone returns for outbound calls again.
I have swapped the router and the filter on the router... to see how things go.
BT Speed-checker has reduced profile.. hopefully it'll reset itself again soon...
Download speedachieved during the test was - 0.27 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :6.91 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps

[#4]

Looking better now..
Download speedachieved during the test was - 4.68 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.78 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5.5 Mbps
I think the issue may be my cordless phone.  I have seen on other boards that fitting 2 filters sometimes helps.  For now it remains unplugged and so does the sky box, but the alarm is plugged in.
Will reconnect the sky box, then the phone and see what happens.

[#5]

Ok.. internet disconnected again around 7pm.
System Up Time      24:14:42
Port Status                     TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA             9723         12660 0                 354 1876 01:25:40
LAN 10M/100M/1000M    277207 212671 0                 3150 951         24:14:33
WLAN 11M/54M/300M     1025257 522983 0                 15378 1588 24:13:55
ADSL Link Downstream  Upstream
Connection Speed 6816 kbps 448 kbps
Line Attenuation 23.3 db 14.5 db
Noise Margin 15.2 db 24.0 db
I will now leave the phone and alarm and sky box unconnected for a few days and see if the internet becomes stable again, at least then I'll know one of them is to blame.

[#6]

An update on this.. been out all day today, have disconnected everything (sky, phone) from all internal sockets.
Only thing left connected is broadband through filter in room upstairs.
Disconnected again 2 hours ago (PPPoA disconnected, I assume this means internet?) and BT profile back down to 1.5Mbps.
Router Info;
System Up Time 49:53:49
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 2655 3808 0 58 591           01:56:06
LAN 10M/100M/1000M 293001 220608 0 1574 470         49:53:40
WLAN 11M/54M/300M 0 0 0 0 0 49:53:02
ADSL Link Downstream Upstream
Connection Speed 6976 kbps 448 kbps
Line Attenuation 23.5 db 14.5 db
Noise Margin 15.1 db 24.0 db
BT SpeedChecker Results
Download speedachieved during the test was - 1.32 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :6.98 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
What should my next action be?  Move router to socket near where the line enters the house (I have an external NTE without a master socket)?
I might be best going back to the PlusNet standard router to see how that goes with everything else disconnected...

[#7]

@jwh,
How's everything from your point of view today?
Adam

[#8]

Hi Adam,
All seems to be ok today.. fingers crossed.  Have been connected for 14 hours without a disconnection.
What was strange, was why it disconnect yesterday when nothing else was attached to phone sockets except router and filter.
My plan of action... I have still got phone, alarm and sky box disconnected;  will see if it stays stable over the next few days, then reconnect the sky box and alarm and then the phone later on in the week and keep monitoring it.
Can you post a screenshot of my connection as you did before, just to see how you see things from your end?
BT speedchecker
Download speedachieved during the test was - 5.26 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Your DSL Connection Rate :6.98 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 6 Mbps
Stats from Netgear Router
System Up Time 62:40:58
Port         Status                   TxPkts     RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA                   184666    248710 0                 573 3563      14:43:15
LAN         10M/100M/1000M  461408    351313 0                 1650 492  62:40:49
WLAN 11M/54M/300M   91233      58623 0                   2276 164 12:29:10
ADSL Link                 Downstream Upstream
Connection Speed 6976 kbps         448 kbps
Line Attenuation         23.5 db                 14.5 db
Noise Margin       14.4 db                 24.0 db

[#9]

spoke to soon .. again  
Connection dropped at 17:15 again today.  
Have changed the router back to the PlusNet Thomson one and changed the filter once more and also moved the router to a different telephone point (have no master socket).  
Will see how the next 24 hours go... and update here once again.

[#10]

Looking more stable now...
DSL Connection
Uptime: 0 days, 6:16:53
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,848
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 178.50

Internet
Type: PPPoA
Uptime: 1 day, 1:48:41
Data Transferred (Sent/Received) [MB/GB]: 536.08 / 1.17
What's the most important for line stability? DSL uptime or PPPoA uptime?
Thanks.

[#11]

Hi John,
As mentioned in my reply to your PM I won't bother posting a graph as it would be the most pointless graph as I can see you've been online since 19:47 on the 30th, so it's all looking good from our point of view.
Adam

[#12]

Quote from: jwh

What's the most important for line stability? DSL uptime or PPPoA uptime?

for anything related to line profile it's the DSL connection time that's important.

[#13]

ok had to disconnect router last night which wouldn't help..
but according to BT my IP profile is 6MB, but PlusNet profile is 0.5mb.. can this be bumped up?  Has been like this since 8am when I last checked.
Thanks

[#14]

That's been bumped for you now to match your IP profile.
Chris

[#15]

ok came home today, made a phone call and then noticed that the internet had disconnected again at time of phone call. Which might point to a faulty filter.
So disconnected everything again and attached the router and new filter to the socket nearest where the line comes into the house (don't have a test socket).
BT IP Profile back down to 0.25Mbps, but downstream still 6.72Mbps.
I promise to be patient now and will leave it where it is, with everything else disconnected for at least 3 days! 
Download speedachieved during the test was - 0.16 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.72 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.25 Mbps