IP Profile dropped

[#1]

Hello,
I've noticed today my IP Profile for my FTTC has dropped from 51mb to 44mb? We've had loads of power surges, and i think DLM has kicked in.
Can PlusNET arrange a visit to reset my line. The line was stable prior to this? I pay £22 for something i'm not getting anymore. I've had a Engineer out before to reset line (at the cab) and i took the day off yet he only tapped the door to say he completed it??? Will i have to lose another days wage for the same?
FAULT OPENED 

[#2]

Hi Thesawdust,
Our faults team will pick that up and respond to ticket 80987213 in due course.
Adam

[#3]

Hello,
I've noticed this has gone since Friday without being looked at?  pretty impressive. First issue i had, plusNET was on the ball. Anyhow i got this whilst doing a speedtest
Download speed achieved during the test was - 47.89 Mbps
For your connection, the acceptable range of speeds is 36.43 Mbps-45.54 Mbps .
Additional Information:
IP Profile for your line is - 45.54 Mbps
IP Profile at 45.54 Mbps? Yet i got 47.89 Mbps..... How does that work?

[#4]

Quote

I've noticed this has gone since Friday without being looked at?

Sorry to hear that hasn't been looked at yet. I'm flagging that up to our faults team now for you.
Adam