IP Profile drop - no line noise
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IP Profile drop - no line noise
15-12-2014 8:20 AM
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BT Wholesale checker gives:
Download speedachieved during the test was - 0.7 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :4.38 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps
Can someone check the IP profile(s) before I raise a fault?
Re: IP Profile drop - no line noise
15-12-2014 11:19 AM
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Your line is syncing back at 4384 and the profile is showing that it's back at 3000. When was that BT Speedtest performed?
Re: IP Profile drop - no line noise
15-12-2014 11:37 AM
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The plot thickens - the kids have just told me that the internet was disconnecting at the weekend every time the phone rang or a call came in. I'm going to put a corded phone in place and see if that changes anything.
I just disconnected and rebooted the modem, the new test shows :
Download speedachieved during the test was - 0.72 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :4.32 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps
Modem stats for DSL:
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode G.DMT
Upstream 448
Downstream 4320
SNR Margin(Upstream) 18.0
SNR Margin(Downstream) 10.2
Line Attenuation(Upstream) 28.5
Line Attenuation(Downstream) 53.0
Re: IP Profile drop - no line noise
15-12-2014 11:59 AM
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Re: IP Profile drop - no line noise
15-12-2014 6:58 PM
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I tried the corded phone but I could not recreate the 'line drop' fault with either phones (BT or older corded).
I'll check in the morning and log back here.
Adam
Re: IP Profile drop - no line noise
16-12-2014 9:06 AM
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Probably didn't notice this earlier as I use mobile for most calls these days....
Re: IP Profile drop - no line noise
16-12-2014 10:34 AM
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I've just tested your line and there was no obvious fault showing, so to look into the crackling on the phone line the next step would be to book an engineer. I've replied to your ticket, if you can update that and let me know when you've responded I'll pick it up.
Re: IP Profile drop - no line noise
16-12-2014 10:22 PM
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I've replied to the ticket - there is now no audible noise on the line now with either phone (corded or BT wireless).
The sync is lower with very high SNR, IP profile still stuck at 0.75M
Re: IP Profile drop - no line noise
17-12-2014 9:56 AM
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Re: IP Profile drop - no line noise
17-12-2014 11:15 AM
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If it holds all day I'll close the ticket and raise a line fault if it happens again.
Adam
Re: IP Profile drop - no line noise
17-12-2014 11:37 AM
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For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.87 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
Re: IP Profile drop - no line noise
17-12-2014 12:09 PM
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Re: IP Profile drop - no line noise
18-12-2014 7:11 PM
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Though better, those figures still look odd.
The 3Mbps CVLAN profile as reported by the BTw speed test is clearly aligned with the synch rate if this is a 20CN service.
How can the reported speed achieved 3.55Mbps (18% above the profile rate) be explained?
Is there more alignment of numbers required?
Kevin
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Re: IP Profile drop - no line noise
20-12-2014 5:41 PM
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Billion router is reporting 448 / 3872 kbps with SNR of 11.8dB (been up for 3days18h)
BTW reports :
Download speedachieved during the test was - 3.42 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.87 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
Re: IP Profile drop - no line noise
22-12-2014 12:37 PM
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Your on 20cn and your sync speed being at 3872 is just below the sync needed for a 3.5mbps profile from our suppliers.
I'll have to look further into this and I'll post a update as soon as I know more.
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