IP Profile change please

[#1]

prior test before bt visit

Quote from: DBB

Uptime: 0 days, 8:28:25 Modulation: G.992.1 Annex A Bandwidth (Up/Down) [kbps/kbps]: 448 / 2.336 Data Transferred (Sent/Received) [MB/GB]: 117,92 / 2,73 Output Power (Up/Down) [dBm]: 11,5 / 17,5 Line Attenuation (Up/Down) [dB]: 31,5 / 61,0 SN Margin (Up/Down) [dB]: 19,0 / 6,5 Vendor ID (Local/Remote): TMMB / ALCB Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 10 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 Error Seconds (Local/Remote): 845 / 0 FEC Errors (Up/Down): 98 / 9.621 CRC Errors (Up/Down): 0 / 327 HEC Errors (Up/Down): 0 / 285

and after

Quote from: DBB

Uptime: 0 days, 0:47:55 Modulation: G.992.1 Annex A Bandwidth (Up/Down) [kbps/kbps]: 448 / 2.048 Data Transferred (Sent/Received) [MB/MB]: 2,09 / 9,85 Output Power (Up/Down) [dBm]: 11,5 / 16,5 Line Attenuation (Up/Down) [dB]: 31,5 / 61,0 SN Margin (Up/Down) [dB]: 19,0 / 5,0 Vendor ID (Local/Remote): TMMB / ALCB Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 Error Seconds (Local/Remote): 155 / 0 FEC Errors (Up/Down): 0 / 87.555 CRC Errors (Up/Down): 0 / 88 HEC Errors (Up/Down): 0 / 83

[#2]

HI DBB,
I'll get someone in faults to take a look and see where we go from here.
Jojo

[#3]

Day 13 of a connection not fit for purpose.

Uptime: 0 days, 1:16:39
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2.112
Data Transferred (Sent/Received) [MB/MB]: 5,60 / 28,60
Output Power (Up/Down) [dBm]: 11,5 / 17,0
Line Attenuation (Up/Down) [dB]: 31,5 / 61,0
SN Margin (Up/Down) [dB]: 19,0 / 9,5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 870 / 0
FEC Errors (Up/Down): 2 / 61.121
CRC Errors (Up/Down): 0 / 168
HEC Errors (Up/Down): 0 / 156
and the line still keeps failing - Uptime: 0 days, 1:16:39
Download speedachieved during the test was - 627 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :2112 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps

[#4]

Hi DBB,
If you update your ticket with the latest since the engineer visit I can get someone to pick it up.
Jojo

[#5]

why is the ticket NOT being worked on then, and needs MY further update to get it worked on. You stated on
"Posted on: 30/11/2010, 11:44
Posted by: Joanne Pilson
HI DBB,
I'll get someone in faults to take a look and see where we go from here.
Jojo"
Its an existing fault thats been a fault for 14 days, the BT engineer has seemingly updated you, I have updated the ticket since, and now you want me to update it AGAIN so someone may take a look at it..
Get a bloody grip on this..

Day 14 of a connection not fit for purpose.
Uptime: 0 days, 11:17:04
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2.144
Data Transferred (Sent/Received) [MB/MB]: 21,39 / 397,51
Output Power (Up/Down) [dBm]: 11,5 / 17,0
Line Attenuation (Up/Down) [dB]: 31,5 / 61,0
SN Margin (Up/Down) [dB]: 20,0 / 9,5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1.177 / 0
FEC Errors (Up/Down): 16 / 356.861
CRC Errors (Up/Down): 0 / 394
HEC Errors (Up/Down): 0 / 340

Download speedachieved during the test was - 615 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :2144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps

[#6]

Hi DBB,
someone is working on this as we speak. There should be an update on there shortly.
Jojo

[#7]

weekend number 3 of a service not fit for purpose. does someone there want to tell me how much compensation I'm going to get for you not providing the service I'm paying for, and was assured I'd get.

[#8]

My speed drops in wet weather.
I guess a duct fills up with water.
Has your speed drop coincided with the latest rain?

[#9]

get a grip on this, its 18 days since I reported these slow speed issues, 18 days, 3rd weekend without a usable service from you. You make tiscali seem good.

[#10]

HI DBB,
There seems to have been a slight improvement with your profile now 1750 on both PN & BT systems. The sync rate is now 2336k which is about right for the 9dB SNR. The only way to possibly get this any higher would be the reset the SNR but there's no guarantees that this wouldn't increase again.
There were a few disconnections yesterday. Were these intentional disconnections?

Jojo

[#11]

Quote from: Joanne

The sync rate is now 2336k which is about right for the 9dB SNR.

So when I was on a stable 2500 this was a fantasy that everyone was having.

Quote from: Joanne

There were a few disconnections yesterday. Were these intentional disconnections?

No. I am seeing I've been connected for 69 hours.

Speed is down by over 30 percent.
And still see no-one wants to talk compensation here for this.

[#12]

Hi DBB,
[quote=DBB]So when I was on a stable 2500 this was a fantasy that everyone was having.
That's not what i said:
[quote=Joanne Pilson]The only way to possibly get this any higher would be to reset the SNR
So, I don't doubt for a moment that you have received these speeds before, I'm just trying to offer a way to achieve it.
[quote=DBB]I am seeing I've been connected for 69 hours
The fact that the disconnections weren't intentional answered my question, I suspect you are seeing the router's uptime.
I've just checked your connection logs and there have been no more drops since the one at 23:00 on Sunday so if it's still stable tomorrow I can try the reset if you like?
Jojo

[#13]

"I've just checked your connection logs and there have been no more drops since the one at 23:00 on Sunday so if it's still stable tomorrow I can try the reset if you like?"

OK, do it. What have I got to lose. its been how many weeks since I've reported this and all that seems to have happened is bt came out once and changed a master socket.
Would someone like to call me and say exactly what sort of compensation I'm getting for this (lack of) service.

[#14]

and its now "tomorrow" and absolutely no action, no update to the fault call, no reset, no calls from plusnet.
Only change has been a falling sync rate, and when that hits zero that still above the rating I'd give you for your service.

[#15]

Hi DBB,
I've now reset your SNR. This can take a few hours to complete. If this is successful then the sync rate should lift and the IP Profile should follow. The reset will also initiate the 10 day training period so hopefully we can improve things for you.
Jojo