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IP Profile On Unlimited Fibre Connection
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IP Profile On Unlimited Fibre Connection
18-04-2014 9:12 AM
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I've just realised I've an ip profile set on my line at 6.19Mb. I'm supposed to get "upto 20Mb" and previously had a BT Engineer out who had the line as stable at around 17Mb. Anyone and idea how do I go about removing the profile setting?
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Re: IP Profile On Unlimited Fibre Connection
18-04-2014 9:19 AM
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Can you please post your router stats and the results of the BT wholesale speed test and further diagnostics tests. Also what does PN think is your current speed? The links to these can be found in a speed problem 'sticky' at the top of this forum.
I just re-read the title FIBRE- you cannot get the stats I asked for! Having read your figures I (stupidly) ASSUMED you are on ADSL. Sorry!
...though even for ADSL these figures are challenging. Anyhow Matthew looks like he's covering for DCT this weekend - good egg!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: IP Profile On Unlimited Fibre Connection
18-04-2014 9:25 AM
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Hi there
Sorry to hear that the speeds have dropped
I've tested your line and I can see that the modem is only syncing at 6.5mbps
If you can run through our troubleshooter at http://faults.plus.net and we can get this looked into further
Apologies for any inconvenience caused
Sorry to hear that the speeds have dropped
I've tested your line and I can see that the modem is only syncing at 6.5mbps
If you can run through our troubleshooter at http://faults.plus.net and we can get this looked into further
Apologies for any inconvenience caused
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Re: IP Profile On Unlimited Fibre Connection
18-04-2014 9:43 AM
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HI, I've gone through that and raised a fault ticket. I've no idea what's happened, the line used to be in synch at around 20Mb and 6Mb is no better than ADSL so no point in paying for fibre!
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Re: IP Profile On Unlimited Fibre Connection
18-04-2014 9:59 AM
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