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IP Profile (DLM) reset request

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Grafter
Posts: 261
Registered: ‎02-02-2013

Re: IP Profile (DLM) reset request

Have a quick check of the exchange status (save hassle of end user- fault finding if there's already a know issues)
.http://usertools.plus.net/exchanges/  & any know Incident Reports  aaisp have a useful info pages Wink  http://aaisp-btmso.blogspot.co.uk/ ;
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Aspiring Pro
Posts: 558
Thanks: 29
Fixes: 3
Registered: ‎20-04-2012

Re: IP Profile (DLM) reset request

That was the first thing i checked my exchange status is showing as green .
Results: Worle
Code: SSWOR
County: Avon
Enabled: 28 Feb 2003
Market: 3
Mkt2014: B
Colour: Green 20CN VP capacity at this exchange is currently showing as Green.
Click here for further details
Colour: Green BT have advised that this exchange is enabled for WBC on 21CN
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Aspiring Pro
Posts: 558
Thanks: 29
Fixes: 3
Registered: ‎20-04-2012

Re: IP Profile (DLM) reset request

Speeds are still rubbish what is it going to take to get plusnet to respond me cancelling the Direct Debit they would soon respond or ofcom will be my next move .
Highlighted
Grafter
Posts: 384
Registered: ‎28-10-2013

Re: IP Profile (DLM) reset request

It's obviously a fault, Try calling them? BT maybe looking at it?
Wait...... They'll soon reply!
Aspiring Pro
Posts: 558
Thanks: 29
Fixes: 3
Registered: ‎20-04-2012

Re: IP Profile (DLM) reset request

Tried to call there support dept today could not even get through to them plusnet are becoming a real joke lately when i raised the fault i was told i would receive a reply within 24hours its now been well over 48hours they are going to be losing a customer at this rate.
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Aspiring Pro
Posts: 558
Thanks: 29
Fixes: 3
Registered: ‎20-04-2012

Re: IP Profile (DLM) reset request

BT Speedtest 2/2/14  
Faults supposed to be responded to within 48-72 we're now past that and still no response . Come on plusnet show your customers that you can do us proud  Undecided

FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
3.38 Mbps

0 Mbps 61.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.38 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-61.25 Mbps .
Additional Information:
IP Profile for your line is - 61.25 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
7.13 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 7.13Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
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Aspiring Pro
Posts: 558
Thanks: 29
Fixes: 3
Registered: ‎20-04-2012

Re: IP Profile (DLM) reset request

Come on plusnet what do i have to do to get this issue sorted? Iv'e already raised a fault thursday evening 72hours now passed am i going to take this up with the CEO this just aint on 4 days with crap speeds would plusnet be happy if i only payed them £1 for the slow speeds i think not  Angry
This is the lastest set of speed tests from the bt wholesale tester along with the very high pings.
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
4.77 Mbps

0 Mbps 61.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 4.77 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-61.25 Mbps .
Additional Information:
IP Profile for your line is - 61.25 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
9.08 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 9.08Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Highlighted
Grafter
Posts: 57
Thanks: 2
Registered: ‎19-11-2010

Re: IP Profile (DLM) reset request

Faults reported around a weekend usually take up to 2 days extra to process, also they are reliant on BT Openreach to fix faults on weekdays Mon - Fri
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Aspiring Pro
Posts: 558
Thanks: 29
Fixes: 3
Registered: ‎20-04-2012

Re: IP Profile (DLM) reset request

Thats just it though the fault was not reported on a weekend it was reported on thursday and after submitting the fault ticket it said i would have a response within 24hours while they check my line ticket has gone ignored.
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Aspiring Pro
Posts: 558
Thanks: 29
Fixes: 3
Registered: ‎20-04-2012

Re: IP Profile (DLM) reset request

So plusnet say my connection is acceptable just because its syncing at 60mbps well that does not explain the dire speeds think i will ask for my mac code contract or no contract i dont find this acceptable sort it out or i will be calling cancellations today.
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Aspiring Pro
Posts: 558
Thanks: 29
Fixes: 3
Registered: ‎20-04-2012

Re: IP Profile (DLM) reset request

So my lines been tested but shows it's syncing at 60Mbps yet the slow speeds still persist but looking at the GEA test result my line should be performing better than what it is given that my line is error free .

GEA Test Detail
Circuit ID N.A. Service ID BBE*********


Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 63.3 Mbps
Upstream Speed 17.4 Mbps
Appointment Required N
Fault Target Fix Time
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Profile Name 37M-74M Downstream, Interleaving Low - 10M-20M Upstream, Interleaving Off
Time Stamp NA
Parameters MIN MAX AVG
Down Stream Line Rate 61.9 Mbps 65.5 Mbps 63.4 Mbps
Up Stream Line Rate 17.2 Mbps 17.5 Mbps 17.2 Mbps
Up Time 21600 Sec 86403 Sec 79086 Sec
Retrains 0 2 0
Current and Last 15 Minute Bin Performance
Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2014-02-03T09:31:04Z 2014-02-03T09:46:04Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0