I want to return
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I want to return
29-01-2014 11:08 PM
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Re: I want to return
29-01-2014 11:49 PM
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https://community.bt.com/t5/BT-Infinity-Speed-Connection/Bangor-Gwynedd-WNBG-slowdowns-drops/td-p/11...
I'm "tourist" over there and I started that thread because I'm with Plusnet and am having problems and wanted to see if Infinity customers in our area were having the same trouble. Well, you know the rest!
Here's my thread on here documenting the problem: http://community.plus.net/forum/index.php/topic,122073.0.html
The problem isn't sorted yet but at least they haven't closed my ticket prematurely like I've heard has happened to people "over there".
Re: I want to return
30-01-2014 11:10 AM
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Re: I want to return
30-01-2014 12:32 PM
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Re: I want to return
30-01-2014 12:41 PM
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I'll mention this to him, see if he's aware and what can be done.
Re: I want to return
30-01-2014 12:47 PM
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Re: I want to return
30-01-2014 12:54 PM
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Quote from: Matt I know Dave's chasing a couple of exchanges, there's a thread on here somewhere: http://community.plus.net/forum/index.php/topic,122054.msg1068239.html#msg1068239 ah there it is.
I'll mention this to him, see if he's aware and what can be done.
I hope someone's aware of it, I raised a ticket and have an ongoing thread detailing the problem, updated daily (link in my previous post).
Re: I want to return
30-01-2014 1:27 PM
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Re: I want to return
30-01-2014 1:40 PM
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Just looking at our fault data and I'd say there's definitely something up at the Bangor exchange on fibre, 60% of our fibre customers at that exchange have raised a fault to us in the last 2 weeks. Yadda I'll have a look at your ticket (and some of the others) and try and do some digging.
HaydnExport - should you move back then you'd keep the Openreach modem and you'd have the choice of using your existing Netgear (you'd probably just have to change the username and password) or we could send you or Technicolor 582n to use with the BT modem.
Enterprise Architect - Network & OSS
Plusnet Technology
Re: I want to return
30-01-2014 2:02 PM
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http://community.plus.net/forum/index.php/topic,122073.0.html
Re: I want to return
31-01-2014 1:23 PM
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Re: I want to return
31-01-2014 2:00 PM
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Re: I want to return
31-01-2014 2:59 PM
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Re: I want to return
31-01-2014 3:13 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: I want to return
31-01-2014 3:46 PM
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(hopefully switching on Monday, fingers crossed)
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