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I want to reopen a trouble ticket

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notonhold
Newbie
Posts: 2
Registered: ‎15-01-2019

I want to reopen a trouble ticket

inadvertently pushed Closed on a trouble ticket for home broadband repair [poor multitasking].  I simply want to reopen it and arrange the proposed engineering visit.

 

No online chat available, no email address... and the standard 'we are getting a lot of calls' on the phone line.  If one of the PN Forum monitors can contact me, I will give the reference number and can we reopen it?

 

thanks

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 443
Thanks: 46
Fixes: 19
Registered: ‎09-10-2018

Re: I want to reopen a trouble ticket

Fix

Hi @notonhold, thanks for your post.

 

Unfortunately, when a ticket is closed we are unable to re-open it.

 

Fortunately though, the fault was still listed as open with our suppliers and so in a few minutes you'll receive a ticket from me which I do need a response to.

 

If you can let me know when you've responded to the ticket, we'll get that engineer booked in for you.

 

For your convenience, you can access said ticket here.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
notonhold
Newbie
Posts: 2
Registered: ‎15-01-2019

Re: I want to reopen a trouble ticket

Many thanks for the quick reply, I have added the requested info.

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,430
Fixes: 558
Registered: ‎21-04-2017

Re: I want to reopen a trouble ticket

Thanks for that.

I've got you booked in for an engineer visit to take place on 21-01-2019 between 1pm and 6pm.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team