inadvertently pushed Closed on a trouble ticket for home broadband repair [poor multitasking]. I simply want to reopen it and arrange the proposed engineering visit.
No online chat available, no email address... and the standard 'we are getting a lot of calls' on the phone line. If one of the PN Forum monitors can contact me, I will give the reference number and can we reopen it?
Fixed! Go to the fix.
Hi @notonhold, thanks for your post.
Unfortunately, when a ticket is closed we are unable to re-open it.
Fortunately though, the fault was still listed as open with our suppliers and so in a few minutes you'll receive a ticket from me which I do need a response to.
If you can let me know when you've responded to the ticket, we'll get that engineer booked in for you.
For your convenience, you can access said ticket here.