I’ve been charged 11 months worth of internet in 6 months
13-03-2019 5:41 PM - edited 13-03-2019 5:44 PM
After logging into my plusnet account and looking at my billing history I thought I would double check this with my banking app, just to make sure the payments have been taken on the correct dates etc.
There is where I found a huge problem, the dates of payments were sporadic. Some taken at the start of the month, some right at the end and some in the middle. More than that, I then realised that these weren’t on a month by month basis but rather several times a month. I saw that in January I had paid my ‘monthly bill’ on the 31st, 21st and 2nd of January.
In total including over charges for a month and my joining fee I should have paid, £125.58.
However in reality I have paid, £225.53! An over payment of £99.95, with pending payments right now.
The confusion is, after calling plusnet they can see all my payments and even my bill dates as too can I when logged into my account. It’s only on my banking that it is highlighting all of these extra payments. So I have attached pictures of these bills. As there is a limit of the amount of picture that can be posted I can’t include all 11.
Re: I’ve been charged 11 months worth of internet in 6 months
Hi @ Jameseteasdale1 thank you for bringing this to our attention.
I am truly sorry to hear this has happened. I have created a support ticket on your account addressing the points you've raised and the attachments you have submitted. Within my response I have also advised you of how we intend to proceed with this issue. You can view my response here
Please get back to me if you have any questions