I really think my IP profile is stuck...

[#1]

Hello,
I think my IP/BRAS profile is stuck, or rather Plusnet aren't fetching the value from BT properly.
When I perform a speed test at speedtester.bt.com, the IP profile is shown as 7150, whereas the setting shown in my Plusnet control panel is 3000 (and my downloads are coming  in at around 2.5K).
It's been like this for a while.  I tried re-syncing the router earlier in the week (it always syncs at the full 8K) to see if that prompted any change but there's no difference.
I opened a support ticket but I keep getting told that my disconnections earlier in the week caused the drop in profile and I need to wait, even though the profile was at 3000 before then.  In any case, isn't the speed shown on my control panel meant to be the same as that shown on the BT speed tester?
My support ticket number is 29644570.
Pretty please...
Simon

[#2]

I'm taking a look now, I'll get back to you shortly.

[#3]

Your profile on our side is now set to match the BT one of 7150, can you try a speedtest and see if your speeds are any better now?

[#4]

Hurrah, what a quick response!
Thank you.  I won't be able to check until later in the weekend but I'll report back.
Was there a problem?
Simon

[#5]

Not a problem as such, more agent misunderstanding and thinking it was your IP Profile that was stuck, rather than the profile on our side. I'll speak to them both and their managers to make sure they understand what to look for.

[#6]

OK.  Thank you for sorting it out.
Simon.

[#7]

The speedtester results show all is back to normal,
thanks.

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Test1 comprises of Best Effort Test: -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6347 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
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[#8]

your lucky to get what might be a correct throughput figure, it normally haphazard.  My Synch and profile are the same as yours and my throughput from other tests about the same as your reported

[#9]

Count me in for another stuck profile.
PN tells me I am on 1750kb/s, BT tell me is it 2000kb/s.
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 2432 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 2000 kbps
    Actual IP throughput achieved during the test was - 1392 kbps