I keep being disconnected
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I keep being disconnected
06-02-2020 8:59 PM
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I've been with plusnet for several years now and generally been happy with the service however lately my connection seems to be dropping very frequently. I'm currently trying to watch something on iPlayer and it is constantly pausing and telling me there's a problem with my connection. When I listen to the radio on my Alexa it often stops and starts many times. Sometimes turning my router off and on again seems to help. I have now moved my router down to near the main phone socket and I have also purchased a new cable to connect them. I've also changed the micro filter for a new one. Not sure what else I can do. Sometimes it's fine, sometimes it's not. I wonder if a new router would help?
Re: I keep being disconnected
08-02-2020 9:30 AM
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Similar here and clearly for others.
It has started very recently and is external to the property i.e. it's the exchange or PN.
Re: I keep being disconnected
08-02-2020 2:45 PM
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Re: I keep being disconnected
11-02-2020 11:04 PM
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Re: I keep being disconnected
14-02-2020 11:56 AM
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Re: I keep being disconnected
20-02-2020 8:08 AM
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@plusnettony Thanks for your PM. For the moment the issues seem to have stopped, though this has happened before only for them to return again within a short period of time. I am struggling to connect anything by ethernet to check the broadband as most of my devices are WiFi only - eg iphone, ipad, alexas etc. And the larger ones that aren't - the TV and my PC are too far away from the router for that to be practical. My router is pretty old as I have been with plusnet for some time, do you think a replacement might help?
Re: I keep being disconnected
24-02-2020 1:22 PM
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OK, no worries. I'd not worry about the router being a cause if it's working fine at the moment but if you did want to try eliminating that it might be worth speaking with our customer options team on 0800 432 0200 as it;s likely we can offer a newer router in return for re-contracting with us.
Re: I keep being disconnected
26-02-2020 1:51 PM
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Re: I keep being disconnected
02-03-2020 12:55 PM
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Thanks for getting back to us @Seafort and apologies for the delayed response
We've tested your line and we can't see any issues remotely.
Are you measuring the speeds on the PS4 through downloads or the speedtest in the settings as they can both show different figures?
I'd also recommend going through the steps shown here as from what we can see a lot of the devices you have connected have poor signal strength.
Let us know how you get on
Re: I keep being disconnected
02-03-2020 1:37 PM
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Re: I keep being disconnected
02-03-2020 1:48 PM
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I switched to Plusnet 1 month ago and since the switch i have the same problem. Openreach engineers have come out on 2 occasions and assured me that there is no fault between the socket and the exchange. Is this an issue with Plusnet?
Re: I keep being disconnected
03-03-2020 9:39 AM
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Re: I keep being disconnected
03-03-2020 9:44 AM
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