I have really got problems
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I have really got problems
02-05-2013 10:04 PM
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When we initially called to initiate the switch we specifically asked for unlimited, the lad (Martin) on the phone even asked about the quantity and type of devices we have in the household, he even agreed we would require unlimited broadband and we agreed terms at £24.48 and signed up for plusnet. A few days later we received our account conformation letter and it stated we would have a 10mb limit rather than unlimited.
We called plusnet immediately as we thought it was just an administraton error, the lassie said she couldn't change it and we would have to wait until we were connected.
I was connected today and would like to know how to get the account to unlimited please
Re: wrong tariff help
03-05-2013 12:26 AM
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Re: wrong tariff help
03-05-2013 9:53 AM
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As per the call with our advisors we can't change the account type until the orders are complete I'm afraid (that's including the home phone) however we'll be happy to do that as soon as that order is complete.
Hope that helps.
Re: wrong tariff help
03-05-2013 10:02 PM
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Re: wrong tariff help
03-05-2013 10:04 PM
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Set the extra usage to zero and then the only effect is that you will be throttled to a crawl (256kbps up and down)
Re: wrong tariff help
04-05-2013 12:12 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: wrong tariff help
04-05-2013 3:46 PM
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Its starting to go beyond the initial enquiry now, I'm actually just away to check on the cooling off period small print, I have never had such a shocking connection, i left bt because they were inept but im getting a quicker internet on my mobile phone in the house through vodafone payg than plusnet b/band, last night there was no conection, there has been no connection on any morning since it was installed, I even stupidy thought I could watch a youtube clip yesterday
Edit
Ok lets play that game, no one has switched off the modem, but
1835 that's it off again - no broadband found
1848 - it works again
1854 - no broadband found, 6 minutes online whoo hoo, things are looking up
1900 - on again
1914 - off
1923 - working
1928 - off and still off at 2005, what is the point.
Re: wrong tariff help
04-05-2013 7:13 PM
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If you post the information requested here we'll see what we can do to help you sort things out.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: wrong tariff help
04-05-2013 8:20 PM
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Quote from: jelv If you had a problem anywhere on your line with BT Retail it is absolutely 100% guaranteed you will have a problem with Plusnet or any other ISP using BT Wholesale to deliver the service. It's all being delivered using exactly the same wires and exchange equipment.
If you post the information requested here we'll see what we can do to help you sort things out.
I'm struggling with that as I'm on my phone/small screen, its a struggle to take in what's actually asked for on the link. I can't get any inet at all on Plusnet now, technicolor tg582n. What you say makes sense as this seems like a greatly exaggerated version of the problems I had started to encounter with bt, it could also probably explain why my phone is also a terrible line
Re: wrong tariff help
04-05-2013 10:47 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
advice pleaae
05-05-2013 5:22 PM
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I called yesterday and they asked why I had been switching it off, it hadn't been switched off, there now sending a replacement router, I don't think this will make much difference as we were actually having a similar butmuch smaller scale problem with our bt connection in the last week of their service, I left them after 3 years because they wanted to charge me for a new modem as they said that was causing the fault
I did a bt phone line check this morning and it came back as being ok
I don't know what any of it really means but I managed to do a Plusnet modem check at about quarter past midnight this morning and got the following
Primary dns 212.159.6.10
Secondry dns 212.159.6.9
Uptime
Bandwidth (up/down) 192/160
Data transferred 1754/84.94
Download speed mbps 0.09
Upload speed mbps 0.12
Re: I have really got problems
05-05-2013 5:31 PM
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If charliew wants to change the title to something more suitable just select Edit (not quick edit) on the opening post
Re: I have really got problems
05-05-2013 5:36 PM
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This it an example of what we need
In addition do you have a master socket like this with a removable lower part.
Quote Uptime: 13 days, 7:27:47
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 800 / 4.032
Data Transferred (Sent/Received) [GB/GB]: 1,99 / 1,55
Output Power (Up/Down) [dBm]: 12,6 / 19,3
Line Attenuation (Up/Down) [dB]: 26,5 / 50,0
SN Margin (Up/Down) [dB]: 11,0 / 4,1
If you do can you plug the router into it via a filter with nothing else connected and report the stats again
Finally can you advise who the other provider was - reason for asking is that we want to know if it was LLU or BTw supplied connection
Re: I have really got problems
05-05-2013 6:45 PM
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Oldjim, I can't get on to do the check, my tablet says I have a good connection but every time try to get onto a page the url gets prefixed with dsldevice.lan/cgi/b/ic/connect/?bn=1&client this is new as it normally asks me (everyone) to log into the Plusnet router. The router has one green light at power and a flashing green at broadband, the oval WiFi light is green
I do have that style of wall socket and I was with bt unlimited, I called them when I initially had a problem, a lad in India got me to do that screw cover thing and he must have done the check from his end as I had to leave it plugged into the hidden socket for two hours, he then said he would send me a ADSL filter as that was the fault, when it never came I called back to be told it was actually the modem and they wanted me to buy a new one from them.
Re: I have really got problems
05-05-2013 7:04 PM
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Regarding the router connection can you try this link http://192.168.1.254 ; and, if that gets you in to the router, click on Broadband Connection then under DSL connection click on View More and then on details
Once you can get into the router can you post the stats and then do the same from the test socket
As you moved from BT there wouldn't have been any changes at the exchange or your connection to the exchange which was why I asked the question
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