I am confused
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17-12-2018 1:07 AM
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Ok, so I am not sure what I did... On main website, I pushed banner with something about fiber and I thought it would go to new deals or something. But it sent me straight to change package and then I got confused because the page had this yellow box and I am sure I did not click anything on this page.
Does this mean I actually messed something up?
p.s.I have contract for 12 months 18.99 unlimited broadband and I am very happy with it...
Fixed! Go to the fix.
Re: I am confused
17-12-2018 2:30 AM
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I doubt you can accidentally upgrade/downgrade your package [unless your drunk!] if you did, you would recive an email. So check your email.
All the best
17-12-2018 11:50 AM
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Hi there.
When you click on a fibre offer for an existing customer it'll take you to the product change page for you to be able to change your package.
While I can't see a previous package change on your account, it looks like it may be in relation to your account being signed up on the 21/11/2018 which would explain why it's asking you to come back 30 days later on the 21/12/2018.
Apologies for the confusion we've caused, it's something which probably could be worded better or not show at all unless you have actually done a product change in the last 30 days.
This shouldn't impact your ability to upgrade to fibre, though that said, it looks like there's a records issue with our suppliers systems as fibre (or broadband at all for that matter) doesn't look to be available for you.
I've raised a records query and I'll update you when I receive a response back.
Re: I am confused
10-01-2019 5:32 PM - edited 10-01-2019 5:32 PM
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Good news! Line records at http://www.dslchecker.bt.com should now be up to date.
Unfortunately it doesn't look like fibre is actually available.
If you'd like to query this with Openreach, I'd recommend filling out this formwize: https://www.formwize.com/run/survey3.cfm?idx=505d040e0b080d and a member of their fibre enquiries team will get back to you within 30 days.
Hope this helps.
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