Huge packet loss on specific destinations

[#1]

Yeah Java is bloody awful anyhow.

[#2]

i hope they fix this issue, plusNET can only try. 

[#3]

I can't even get through to Plusnet on the phone anymore. They are swamped.

[#4]

I've never had to contact them on phone.
looking at logs pasted, it's not PlusNET's network causing the timeouts. Give them time, sure they are contacting providers regarding this. Don't expect things to be fixed instantly, when other providers maybe working on this.

[#5]

I am unable to stream my live DJ set at present. I tried last night thinking it would be OK but lost connection several times and had to cancel the rest of the show, much to my listeners and my disappointment.
Is anyone in contact with Proxad? I am not able to contact them due to them only speaking to members (and being French it would seem?).

[#6]

FWIW I was trying to play Minecraft Sunday evening and I was getting logged out every 5-10 minutes. My broadband connection seems fine and other players weren't having problems but when I tried a traceroute the ping time jumped from 20ms to 100ms at about the 5th or 6th hop at what looked like the edge of Plusnet's network. Several times the trace came back "no reply", and the route was inconsistent.
Monday was better but still rough. Correction: the trace I did was from Monday evening.

This is the trace I posted in a ticket:
See hops 5 and 6, it seems to take an excessive time and drop packets

01/06/14 20:50:18 Fast traceroute 195.154.168.239
Trace 195.154.168.239 ...
1 192.168.3.254       2ms   2ms   1ms   TTL:255 (my.router bogus rDNS: host not found [authoritative])
2 195.166.128.193    19ms  19ms  43ms   TTL:126 (lo0-central10.ptn-ag04.plus.net bogus rDNS: host not found [authoritative])
3 212.159.2.142      19ms  19ms  18ms   TTL:250 (link-b-central10.ptn-gw02.plus.net bogus rDNS: host not found [authoritative])
4 212.159.0.118      18ms  18ms  35ms   TTL:252 (xe-8-2-0.ptw-cr02.plus.net fraudulent rDNS)
5 195.166.129.4      18ms  19ms  19ms   TTL:252 (ae2.ptw-cr01.plus.net bogus rDNS: host not found [authoritative])
6 195.66.224.191      *    91ms  103ms  TTL:251 (linx-6k-1.routers.proxad.net ok)
7 212.27.51.185     100ms  98ms   99ms  TTL:250 (bzn-crs16-1-be1102.intf.routers.proxad.net ok)
8 212.27.58.50      101ms  98ms   98ms  TTL:245 (dedibox-2-t.intf.routers.proxad.net ok)
9 88.191.1.131        *     *    101ms  TTL:245 (a9k1-1012.dc3.poneytelecom.eu bogus rDNS: host not found [authoritative])
10 88.191.1.178       *   100ms   *     TTL:247 (45x-s44-1-1039.dc3.poneytelecom.eu bogus rDNS: host not found [authoritative])
11 195.154.168.239    *    98ms   *     TTL: 55 (195-154-168-239.rev.poneytelecom.eu ok)
12 195.154.168.239   105ms              TTL: 55 (195-154-168-239.rev.poneytelecom.eu ok)

For comparison I tried the same destination mid afternoon and the results were much better:

01/07/14 13:47:19 Fast traceroute 195.154.168.239
Trace 195.154.168.239 ...
 1 192.168.7.254     0ms    0ms    0ms  TTL:  0  (my.router bogus rDNS: host not found [authoritative])
 2 195.166.128.193  29ms   31ms   29ms  TTL:  0  (lo0-central10.ptn-ag04.plus.net ok)
 3 212.159.2.142    28ms   28ms   29ms  TTL:  0  (link-b-central10.ptn-gw02.plus.net ok)
 4 212.159.0.118    28ms   30ms   28ms  TTL:  0  (xe-8-2-0.ptw-cr02.plus.net ok)
 5 195.166.129.4    28ms   28ms   30ms  TTL:  0  (ae2.ptw-cr01.plus.net ok)
 6 195.66.224.191   28ms   28ms   28ms  TTL:  0  (linx-6k-1.routers.proxad.net ok)
 7 212.27.51.185    35ms   36ms   38ms  TTL:  0  (bzn-crs16-1-be1102.intf.routers.proxad.net fraudulent rDNS)
 8 212.27.58.50     36ms   36ms   38ms  TTL:  0  (bzn-crs16-1-be1102.intf.routers.proxad.net fraudulent rDNS)
 9 88.191.1.131     36ms   36ms   36ms  TTL:  0  (a9k1-1012.dc3.poneytelecom.eu ok)
10 88.191.1.178     39ms   36ms   43ms  TTL:  0  (45x-s44-1-1039.dc3.poneytelecom.eu ok)
11 195.154.168.239  36ms   35ms   36ms  TTL: 52  (195-154-168-239.rev.poneytelecom.eu ok)

[#7]

I'm talking to our Ops team today and will raise a case for them to look at.

[#8]

Problem ticket ID: 79038 is with the Operations Team now.

[#9]

Thanks Kelly. Can you do us a favor and post in this thread to provide further info on it's progress? Cheers.

[#10]

Quote from: oruvin

Kelly, As I see you have no packet loss, BUT you have different PlusNET router (ae1.ptw-cr01.plus.net) connected to the RETN network, my route is going through ae2.ptw-cr01.plus.net router. Maybe there is problem with PlusNET router (ae2.ptw-cr01.plus.net)?

That's the same router, just a different interface. Aggregated Ethernet 1 and 2 on Plusnet router ptw-cr01.

[#11]

I will continue posting this every night if it needs be.
Packet loss currently at 5% on 100 ping count to dj.virtualdj.com, I expect it to worsen in the next hour or so.

[#12]

Have you tried contacting Proxad (http://www.peeringdb.com/view.php?asn=12322) as the routing problem seems to be with their LinX peer?
Interestingly there doesn't seem to be an issue over their IPv6 peer.

[#13]

Well things looked good until about 7pm
As you can see there's a big jump in response time at proxad

01/07/14 19:27:10 Fast traceroute 195.154.168.239
Trace 195.154.168.239 ...
 1 192.168.3.254     2ms    1ms    1ms  TTL:255  (my.router bogus rDNS: host not found [authoritative])
 2 195.166.128.193  20ms   28ms   24ms  TTL:126  (lo0-central10.ptn-ag04.plus.net bogus rDNS: host not found [authoritative])
 3 212.159.2.142    19ms   19ms   18ms  TTL:250  (link-b-central10.ptn-gw02.plus.net bogus rDNS: host not found [authoritative])
 4 212.159.0.118    19ms   38ms   20ms  TTL:252  (xe-8-2-0.ptw-cr02.plus.net fraudulent rDNS)
 5 195.166.129.4    21ms   20ms   19ms  TTL:252  (ae2.ptw-cr01.plus.net bogus rDNS: host not found [authoritative])
 6 195.66.224.191   89ms    *     96ms  TTL:251  (linx-6k-1.routers.proxad.net ok)
 7   No Response      *      *      *                 
 8   No Response      *      *      *                 
 9 88.191.1.131    101ms  100ms    *    TTL:245  (a9k1-1012.dc3.poneytelecom.eu bogus rDNS: host not found [authoritative])
10 88.191.1.178      *    103ms  102ms  TTL:247  (45x-s44-1-1039.dc3.poneytelecom.eu bogus rDNS: host not found [authoritative])
11 195.154.168.239  99ms    *     98ms  TTL: 55  (195-154-168-239.rev.poneytelecom.eu ok)

Retested a few minutes later:

01/07/14 19:34:21 Fast traceroute 195.154.168.239
Trace 195.154.168.239 ...
 1 192.168.3.254     1ms    1ms    1ms  TTL:255  (my.router bogus rDNS: host not found [authoritative])
 2 195.166.128.193  19ms   19ms   20ms  TTL:126  (lo0-central10.ptn-ag04.plus.net bogus rDNS: host not found [authoritative])
 3 212.159.2.142    18ms   18ms   20ms  TTL:250  (link-b-central10.ptn-gw02.plus.net bogus rDNS: host not found [authoritative])
 4 212.159.0.118    18ms   17ms   19ms  TTL:252  (xe-8-2-0.ptw-cr02.plus.net fraudulent rDNS)
 5 195.166.129.4    19ms   18ms   18ms  TTL:252  (ae2.ptw-cr01.plus.net bogus rDNS: host not found [authoritative])
 6 195.66.224.191   19ms   19ms   19ms  TTL:251  (linx-6k-1.routers.proxad.net ok)
 7 212.27.51.185    28ms   33ms   30ms  TTL:250  (bzn-crs16-1-be1102.intf.routers.proxad.net ok)
 8 212.27.58.50     28ms   28ms   28ms  TTL:245  (dedibox-2-t.intf.routers.proxad.net ok)
 9 88.191.1.131     25ms   28ms   26ms  TTL:245  (a9k1-1012.dc3.poneytelecom.eu bogus rDNS: host not found [authoritative])
10 88.191.1.178     35ms   29ms   32ms  TTL:247  (45x-s44-1-1039.dc3.poneytelecom.eu bogus rDNS: host not found [authoritative])
11 195.154.168.239  26ms   35ms   30ms  TTL: 55  (195-154-168-239.rev.poneytelecom.eu ok)

[#14]

Just done a 100 ping count and now at 29% packet loss.

[#15]

The problem is the issue is not with PN - it lies with the company that hosts dj.virtualdj.com who's peer has a problem in London.
I tried traceroutes from three other UK networks/sites and they all go through Linx.