Hi folks,
I've had an open support ticket with Plusnet for over a month now with no results and this issue has been ongoing for coming up on two. We've had the Signal-Noise ratio raised, interleaving enabled, etc, and nothing is working. One network team tech had the gall to say nothing was wrong. I'm on the verge of leaving, demanding a refund for the past two months and just getting a 4G mobile dongle. Hopefully someone can come up with the reason for these horrific issues that are making the service almost completely unusable.
The basic issue is mainly that games and online services that require a constant internet connection are repeatedly, randomly losing connection or experiencing huge response times extremely frequently.
For example, Steam (which is open constantly when using the PC) extremely frequently loses connection and reconnects again less than a minute later, with a frequency of dozens of times per hour. World of Warcraft is unplayable 90% of the time as the latency is at the point where it can literally take several minutes for my actions to be transmitted to the server, i.e. movement, ability use, etc. I cannot play a game of Rainbow Six: Siege as I will be disconnected from the Ubisoft servers within a minute of a game starting, if I manage to get onto the servers at all.
This isn't an issue with the games or services, as evidenced by this happening with any online service I try.
It isn't a home-network issue as I've tried wired ethernet, two different wireless cards, etc.
The weird thing is that all of these issues seem to be on the upload side of the connection - for instance, World of Warcraft sends its data to me perfectly fine - I can see the movements, abilities, etc of anyone I'm playing with without any lag or issue, it's purely my actions and movements that are not being executed within the game without a massive delay. Another example - on Discord voice chat, I never lose connection to the voice server nor lose any incoming voice from others, but my voice data will lose so many packets that no one can even hear me.
This is not a 'constant' issue - sometimes the service seems to be flawless for an hour, with no problems or connectivity issues at all, then suddenly everything descends back to the usual unplayable state for hours at a time. However, it is a 90% present issue that makes the service unusable for 90% of the time.
The following is a pathping executed to my World of Warcraft server (Argent Dawn). As you can see, the packets never reach Blizzard's servers (located on Telia.net) and are lost somewhere in the network.
Tracing route to 185.60.112.157 over a maximum of 30 hops
0 DESKTOP-6DP4U8J.lan [192.168.1.64]
1 dsldevice.lan [192.168.1.254]
2 lo0-central10.pcl-ag02.plus.net [195.166.128.183]
3 link-a-central10.pcl-gw01.plus.net [212.159.2.164]
4 xe-10-1-0.pcl-cr01.plus.net [212.159.0.196]
5 195.99.126.96
6 core3-te0-2-0-18.faraday.ukcore.bt.net [109.159.249.1]
7 213.137.183.34
8 t2c3-xe-2-0-0-0.nl-ams2.eu.bt.net [166.49.208.83]
9 * * *
Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-6DP4U8J.lan [192.168.1.64]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.lan [192.168.1.254]
0/ 100 = 0% |
2 36ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.pcl-ag02.plus.net [195.166.128.183]
0/ 100 = 0% |
3 32ms 0/ 100 = 0% 0/ 100 = 0% link-a-central10.pcl-gw01.plus.net [212.159.2.164]
0/ 100 = 0% |
4 32ms 0/ 100 = 0% 0/ 100 = 0% xe-10-1-0.pcl-cr01.plus.net [212.159.0.196]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 195.99.126.96
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% core3-te0-2-0-18.faraday.ukcore.bt.net [109.159.249.1]
0/ 100 = 0% |
7 31ms 0/ 100 = 0% 0/ 100 = 0% 213.137.183.34
0/ 100 = 0% |
8 38ms 0/ 100 = 0% 0/ 100 = 0% t2c3-xe-2-0-0-0.nl-ams2.eu.bt.net [166.49.208.83]
Trace complete.
Hoping someone can help me out here, I'm at the end of my tether.
