Huge errors / profile change
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Re: Huge errors / profile change
21-07-2021 7:31 PM
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Was just looking back over everything we have done, Was just thinking, don’t think it will make a difference , but will put in an old BT Home Hub 4 here( b version Broadcom based) ant take out the billion just to rule that out as haven’t used a second router for a considerable period. It will also run in 2+ as I can’t force modulate to 2, so at least I can tell engineer have tried different profiles , different routers and all three modulations.
If I let it run to the start of next week and if goes [-Censored-] up (which is more than likely 😂) I’ll open a ticket next week .
Sound like a plan?
Re: Huge errors / profile change
21-07-2021 7:37 PM - edited 21-07-2021 7:37 PM
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Re: Huge errors / profile change
21-07-2021 7:50 PM
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Rebooted the billion before the switch just to see and low and behold, to my surprise SLM has increased the sync rate despite the errors 😂
Having looked back at the problem and what seems to be recurring is that the errors start after 2-3 day syncs.
This got me thinking at what level of reboots does DLM look negatively?
The Billion has a restart function which I can set, if I set the billion to auto reboot in the morning at 8am say every third day, would the dlm look at this negatively and intervene?
Re: Huge errors / profile change
21-07-2021 8:22 PM - edited 21-07-2021 8:23 PM
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Ah nice, I'm glad to see your speed's got better and errors haven't budged. It's difficult to say definitively as it depends on how many errors there are too. On the Stable configuration you're on, the parameters for DLM are:
MTBE Green Threshold 8,640
MTBE Red Threshold 300
MTBR Green Threshold 17,280
MTBR Red Threshold 7,200
MTBE is Mean Time Between Errors (in seconds)
MTBR is Mean Time Between Retrains (in seconds), a retrain is basically a disconnect that drops sync
As far as I'm aware a green threshold is the point a positive change happens and red is a negative change.
There's a good resource with more detail over on the Kitz website Here. I'd ignore though the thresholds as they may be out of date, the thresholds for the Stable config are above^
I've also attached the latest test results below which includes the current MTBE and MTBR for reference
xDSL Status Check | |||
Circuit ID: | [REDACTED CBUK] | Service ID: | [REDACTED BBEU] |
Telephone NO.: | NA | Test Executed On: | 21-07-2021 20:19:20 |
xDSL Status Test Summary | |||||
Sync Status: | Circuit In Sync | ||||
General Information | |||||
NTE Status: | NTE Power Status: | PowerOn | Bypass Status: |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 35.6 | 54.0 |
SNR Margin: | 19.4 | 5.1 |
Errored Seconds: | 0 | 2 |
HEC Errors: | 0 | |
Cell Count: | 0 | 0 |
Speed: | 446 | 3649 |
Maximum Stable Rate (KBPS): | 2016 | Fault Threshold Rate (KBPS): | 1612 |
Mean Time Between Retrains (Seconds): | 14307 | Mean Time Between Errors Upstream (Seconds): | 42921 |
Indicative Line Quality: | R | Mean Time Between Errors Downstream (Seconds): | 17168 |
The indicative line quality is R which is pretty bad, there's some more info on that Here.
Re: Huge errors / profile change
21-07-2021 10:24 PM
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Re: Huge errors / profile change
22-07-2021 8:19 AM
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Cheers, no problem. Aye best of luck to the engineer!
I've just added a reply to your ticket Here now. Could you reply back with when you'll be free for a visit?
Re: Huge errors / profile change
22-07-2021 2:09 PM
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Well had a lengthy chat with a neighbour this morning and the said that everyone here has had problems for years, engineers out that many times lost count.
The last engineer that was out ( 13th time!) said long story short that the lines are too old and long and would all need replaced , but open reach have absolutely no plans to do anything about it.
He suggested I try the 4g broadband, most have the road have now ditched the landlines and went this route.
Well got a 4g router this morning and am frankly shocked! Turns out mast only 1 mile up the road and getting 40-50mb down and 17mb up, stark contrast to 3mb down and 0.25 mb up!
So, after all the stress and hassle I have just put the Adsl router in the cupboard and using the 4g, which is awesome.
I have also learned that the Irish company fibrus is coming here next year with 900mb fibre to home! Explains why openreach aren’t bothering to invest here.
So I’m going to use 4g until next year when fibrus upgrades the entire area 😊
This decision can I stress has nothing to do with plusnet themselves, which have been extremely helpful and done their best, but at the end of the day it all lies on openreach doorstep. To be honest, by speaking to other locals, openreach shouldn’t even be servicing this area it’s so bad.
So long short, don’t want to waste anybody’s money/time anymore as it’s just problem after problem around here, so not using the adsl anymore, just to flakey and unreliable ( three kids in house so need reliable internet!)
I’m hoping with plusnets good grace they can terminate and weaver any fees as I’m not evening using the services anymore, if not, I may just keep paying for a service I’m not using anymore , at least I have a super fast good connection now 👍😊
Thanks a lot for everyone’s help and apologies for any torture 😊
Re: Huge errors / profile change
22-07-2021 3:22 PM
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Thanks for getting back to me @wshaw31
Ah definitely sounds like the infrastructure could do with an upgrade! Sorry to see you go, but I'm glad to see you're now getting superfast speeds over 4G. Fingers crossed the plan to bring fibre to your area comes to fruition.
I've just added a bit more information onto a support ticket via your account Here about your cancellation request.
Re: Huge errors / profile change
22-07-2021 3:26 PM - edited 22-07-2021 3:28 PM
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Living in an idlic rural setting has many upsides - good landline internet tends not to be one of them. I hope that the 4G service proves to be reliable and not overly expensive for you - exceeding allowances can be eye wateringly expense! Do you plan to keep your landline for (comparatively) reliable emergency service access?
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Re: Huge errors / profile change
22-07-2021 4:38 PM
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Not going to keep the landline because don’t even use a phone on it.
I did ring my local council and indeed Fibrus are starting installation here now very soon for fibre to premises to be completed by end of next year. They have just completed 5 miles away so looking good.
I’ll just use the 4g in the meantime. It’s not perfect in ways, slowdown at peak times, but probably the best available to me at the moment. Getting unlimited data for £18 a month with unlimited therhering ( believe there is a 1000gb soft cap, but I’ll never reach that 😂) and have an open Nat on the consoles which is a bonus.
Fibrus is a big Irish company which is pushing a multimillion pound government scheme called hyper fast to boost areas of Northern Ireland (I’d say probably a slow phase out of openreach to an Irish company, Northern Ireland after all, probably all politics 🙈😂)
Re: Huge errors / profile change
13-08-2021 2:25 AM
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I received an email confirming cancellation and all charges would be waived with nothing else to pay, yet just received a bill for nearly £100!
Re: Huge errors / profile change
13-08-2021 10:47 AM
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Hi @wshaw31, thanks for getting in touch and I'm sorry to hear you've had a final fee charge generate despite being advised otherwise recently. I can see when looking over your account the confirmation of this fee being removed. In which case, I've put a request through to our debt removal team to remove this amount in and they should confirm on the ticket below once this has been done over the next 10-20 days or so.
The ticket I've raised can be seen here.
My apologies for any further inconvenience this may be causing in the meantime.
Re: Huge errors / profile change
20-08-2021 10:20 PM
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I am getting very anxious about this as currently in process of getting g a mortgage and don't want this to unfairly effect my credit profile.
It is on the account that all charges were to be weaved, if someone could please just remove them.
Re: Huge errors / profile change
21-08-2021 9:22 AM
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Hi @wshaw31
Thanks for getting back to us, looks like this matter has now been resolved as there are no failed payments showing on the account.
Re: Huge errors / profile change
21-08-2021 12:11 PM
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When I checked the ticket it says it's on hold and the bill still showing?
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