Hub One router spontaneously rebooting itself multiple times a day

[#1]

Hi 

I recently joined Plusnet after moving from Sky.  I get a decent speed via the service but it is unreliable and the router just decides to reboot itself at random during the day.  

I've checked the router logs and there are no warnings prior to the reboot occurring - it's just as if it was switched off and on.  This makes working from home via my work VPN hard work as I keep having to sign back in, reconnect all my remote sessions etc every time it reboots.

I've attached an extract of the router logs that cover one example.  

I'm suspecting the router hardware or power supply.  Can you advise please?

Thanks

Tim Skinner

[#2 · Accepted solution]

Sorry to hear this.

I've arranged for a replacement router to be sent out

Let us know how you get on

[#3]

Many thanks - I'll let you know.

[#4]

Its been running without any more reboots for a couple of days now so, fingers crossed, this seems to have fixed the problem.  Thanks!

[#5]

Hi @Tim100,

That's great to hear! If there's any further problems make sure to let us know, but hopefully that won't be needed.