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Hub One firmware update request

rpaco
Grafter
Posts: 46
Thanks: 9
Registered: ‎23-11-2007

Re: Hub One firmware update request

@RandallFlagg

Thanks Dave, I'm holding my breath!

(Open the pod bay doors Hal)

Plusnet Help Team
Plusnet Help Team
Posts: 1,593
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Hub One firmware update request

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
rpaco
Grafter
Posts: 46
Thanks: 9
Registered: ‎23-11-2007

Re: Hub One firmware update request

@RandallFlagg :smiley:

Nice to know someone else remembers the classics.Still waiting for TMA 1 to be excavated!

 Reckon Arthur Clarke was about 100 years too early.

Still holding my breath.

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rpaco
Grafter
Posts: 46
Thanks: 9
Registered: ‎23-11-2007

Re: Hub One firmware update request

@RandallFlagg Still nothing has happened as at 20:02hrs that's 26 hours since your profile reset.

Do I have to disconnect/reconnect?

Plusnet Help Team
Plusnet Help Team
Posts: 14,413
Thanks: 4,490
Fixes: 733
Registered: ‎21-04-2017

Re: Hub One firmware update request

Hi @rpaco I can see your line's profile isn't showing as banded: "WBC 160K - 24M Medium delay (INP 1) 3dB Downstream, UC Medium delay (INP 2) 6dB Upstream (ADSL2+)" and Dave increased the speed profile this side on Saturday. Unfortunately you would need to disconnect/reconnect for the new profile to take effect. However I can also see that your connection disconnected overnight at around 5am in the morning, so how are your speeds today?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rpaco
Grafter
Posts: 46
Thanks: 9
Registered: ‎23-11-2007

Re: Hub One firmware update request

@Gandalf Hi Speeds now much better at 8.7Mbps Downstream and 1.0Upstream. Thanks

BUT the 5am disconnect was not me! I was sound asleep See below can you make sense of it? Do I have a Ghost in the machine?:

04:51:24, 23 Sep. atm0.38:connection ATM_DATA connected

04:51:24, 23 Sep. dsl:ADSL link Up: Down Rate=13584Kbps, Up Rate=1096Kbps, SNR Margin Down=7.30dB, SNR Margin Up=3.10dB

04:50:15, 23 Sep. :connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

04:50:14, 23 Sep. ppp1:The DYN ROUTE [212.159.6.10/32 gw 195.166.130.248] is deleted

04:50:14, 23 Sep.ppp1:The DYN ROUTE [212.159.6.9/32 gw 195.166.130.248] is deleted

04:50:14, 23 Sep.:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

04:50:13, 23 Sep.:connection ATM_TV disconnected.[ERROR_NO_CARRIER]

04:50:12, 23 Sep.dsl:ADSL Link Down: duration was 146469 seconds

04:46:16, 23 Sep.BR_LAN:The DHCP options that are offered by the device (id:6): DiscoverOptions: 53,61,50,12,55 | DiscoverOption55: 6,3,1,15,66,67,13,44,12 | RequestOptions: 53,61,12,81,55 |RequestOption55:6,3,1,15,66,67,13,44,12 | HostName: BRW70188B3C4993 | VendorId:

04:46:16, 23 Sep.:DHCP Confirmation of Request

So finally working at the moment, at just over half the max speed which s better than the half a Meg I have been on for ages now, but well short of the BT test figures.  The 04:50 ghost Reboot event is a worry leading me to expect more involuntary disconnects. This is particularly disappointing since the engineer did a lift and shift in the exchange and changed  copper connection to Cab5 (my local cabinet). 

I fear a repeat of the disconnects and speed decline. Mind I understand all the exchange equipment is old as is the street cabling, the cabinets are full with no spare cables to the exchange, thus all fixes are just moving the problem to a different customer.

Plusnet Help Team
Plusnet Help Team
Posts: 14,413
Thanks: 4,490
Fixes: 733
Registered: ‎21-04-2017

Re: Hub One firmware update request

@Gandalf Hi Speeds now much better at 8.7Mbps Downstream and 1.0Upstream. Thanks

That's good to see :thumbsup:

BUT the 5am disconnect was not me! I was sound asleep See below can you make sense of it? Do I have a Ghost in the machine?:

Drops can occur for a variety of reasons and it's virtually impossible to keep a connection absolutely 100% drop free I'm afraid. Generally disconnections in the early hours of a morning could be related to supplier maintenance.

Line tests are showing your router in sync at 12.3mbps so I've nudged the profile on your account up further. Can you disconnect and reconnect your connection retesting your speed afterwards?

I'd also recommend monitoring your connection and if the drops continue let us know so we can raise this back through to our suppliers to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rpaco
Grafter
Posts: 46
Thanks: 9
Registered: ‎23-11-2007

Re: Hub One firmware update request

@Gandalf Yes thanks I have 10.5Mbps Down ans 0.9up now. I wonder how long that will last.

Many thnaks for your assistance.

I am going to mark the thread as fixed when I can find the button. I will also close the open question on the help wizard.

I will monitor the speeds and the disconnects until it becomes reliable.

Once again thanks.

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Plusnet Help Team
Plusnet Help Team
Posts: 14,413
Thanks: 4,490
Fixes: 733
Registered: ‎21-04-2017

Re: Hub One firmware update request

Thanks for getting back to us @rpaco 

No problem, finger crossed your connection remains stable and your speeds don't drop further. I've just added a reply to the ticket with a way you'd be able to close it but also first an offer of a gesture of goodwill for the issues you've had.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team