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Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

karljt
Newbie
Posts: 5
Registered: ‎18-08-2010

Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

Hi this question is aimed at the plusnet community rather than Plusnet staff who I have found to be totally useless due to the fact that it isn't one of their modems.
I have a Huawei Echolite 520B modem, I am a new customer who was switched on 9 days ago to broadband and I still have no service. Can somebody just give me a quick run through of the correct settings to put into the hardware page (usually http://192.168.168.1.1)
Before anybody just directs me to the connection settings page or the other page with the VCI settings I have already tried all that and there is still no internet. I have tried manually entering the 1st DNS server address, the second, and other options supplied in the connection settings page,  but there is still no Internet link. I ran a windows 7 diagnostic, and it says a connection between my computer and the Internet is Broken.
Also if a Plusnet member of Staff reads this. I have been told that in order to receive a plusnet modem I must pay an up front fee for postage so I can get the broadband. I have already paid out £23.00 in switch on charges by direct debit.  Surely making a good first impression with a new customer is worth £4.99 which you are insisting I pay (up front) for a device required to use your service.
If anyone can assist I would be grateful but I won't be holding my breath if the assistance has to come from plusnet staff.
9 REPLIES 9
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

Hi karljt,
I've just tried ringing your landline (no answer) and mobile (voice mail) to discuss some of the settings and possible ways to sort this out for you. I'm here until 5.30 so if you call 0845 140 0200 and ask to be transferred to me or reply here and I'll give you a call.

Jojo Smiley
Superuser
Superuser
Posts: 7,939
Thanks: 1,627
Fixes: 103
Registered: ‎30-07-2007

Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

@karljt,
Its very difficult because I can find no manual for the 520b on the internet, they are ex TalkTalk IIRC
but you can start by checking that
1) the DHCP server is enabled on the 520B
2) your Windows 7 system is set to 'obtain an IP address automatically'
3) run IPCONFIG ( Start -> Run -> "cmd" [Enter] -> ipconfig /all [Enter] ) to see if you are in fact being allocated an IP address by the router
Hope that helps
karljt
Newbie
Posts: 5
Registered: ‎18-08-2010

Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

MisterW - I ran the IP config you suggested. That is telling me "DHCP ENABLED = NO" But in the hardware settings there isn' a setting that says "DHCP enabled" or "DHCP disabled"  It gives me a choice of "server" or "relay" or "off"  It doesn't look like I am being allocated an IP address either -  please look at the information below - does that shed any light on things?
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Windows\system32>ipconfig /all
Windows IP Configuration
  Host Name . . . . . . . . . . . . : Carl-PC
  Primary Dns Suffix  . . . . . . . :
  Node Type . . . . . . . . . . . . : Hybrid
  IP Routing Enabled. . . . . . . . : No
  WINS Proxy Enabled. . . . . . . . : No
  DNS Suffix Search List. . . . . . : 520b.com
PPP adapter 1.3G:
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : 1.3G
  Physical Address. . . . . . . . . :
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
  IPv4 Address. . . . . . . . . . . : 92.40.59.60(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.255.255
  Default Gateway . . . . . . . . . : 0.0.0.0
  DNS Servers . . . . . . . . . . . : 217.171.132.1
                                      217.171.135.1
  Primary WINS Server . . . . . . . : 10.11.12.13
  Secondary WINS Server . . . . . . : 10.11.12.14
  NetBIOS over Tcpip. . . . . . . . : Disabled
Ethernet adapter Local Area Connection:
  Connection-specific DNS Suffix  . : 520b.com
  Description . . . . . . . . . . . : VIA Rhine II Compatible Fast Ethernet Ada
pter
  Physical Address. . . . . . . . . : 00-1B-FC-DD-AE-9D
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
  Link-local IPv6 Address . . . . . : fe80::c1e8:b6ae:76ee:32b0%11(Preferred)
  IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.255.0
  Lease Obtained. . . . . . . . . . : 02 September 2010 17:15:13
  Lease Expires . . . . . . . . . . : 03 September 2010 17:15:12
  Default Gateway . . . . . . . . . : 192.168.1.1
  DHCP Server . . . . . . . . . . . : 192.168.1.1
  DHCPv6 IAID . . . . . . . . . . . : 234888188
  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-10-82-D5-00-1B-FC-DD-AE-9D
  DNS Servers . . . . . . . . . . . : 192.168.1.1
  NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{03EBEEBA-2B62-42CC-8F56-91ACED14D008}:
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Microsoft ISATAP Adapter
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
  Link-local IPv6 Address . . . . . : fe80::200:5efe:92.40.59.60%12(Preferred)
  Default Gateway . . . . . . . . . :
  DNS Servers . . . . . . . . . . . : 217.171.132.1
                                      217.171.135.1
  NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter 6TO4 Adapter:
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Microsoft 6to4 Adapter
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
  IPv6 Address. . . . . . . . . . . : 2002:5c28:3b3c::5c28:3b3c(Preferred)
  Default Gateway . . . . . . . . . : 2002:c058:6301::1
  DNS Servers . . . . . . . . . . . : 217.171.132.1
                                      217.171.135.1
  NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
  IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:7d:1c5a:a3d7:c4c3(Prefer
red)
  Link-local IPv6 Address . . . . . : fe80::7d:1c5a:a3d7:c4c3%15(Preferred)
  Default Gateway . . . . . . . . . :
  NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.520b.com:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . : 520b.com
  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
C:\Windows\system32>
Superuser
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Thanks: 1,627
Fixes: 103
Registered: ‎30-07-2007

Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

No it's ok your wired network adapter is the one you are looking for and that is set to DHCP and has got a 192.168.1.x address
from the router.
Quote
Ethernet adapter Local Area Connection:
  Connection-specific DNS Suffix  . : 520b.com
  Description . . . . . . . . . . . : VIA Rhine II Compatible Fast Ethernet Ada
pter
  Physical Address. . . . . . . . . : 00-1B-FC-DD-AE-9D
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
  Link-local IPv6 Address . . . . . : fe80::c1e8:b6ae:76ee:32b0%11(Preferred)
  IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.255.0
  Lease Obtained. . . . . . . . . . : 02 September 2010 17:15:13
  Lease Expires . . . . . . . . . . : 03 September 2010 17:15:12
  Default Gateway . . . . . . . . . : 192.168.1.1
  DHCP Server . . . . . . . . . . . : 192.168.1.1
 

I'm really not sure what all the other pseudo network adapters are doing, we probably need someone with more Win 7 knowledge ( 'fraid I'm a Linux man myself! ).
I'm slightly confused by the presence of the PPP adapter 1.3G , did you previously use a dial up connection ?
Community Veteran
Posts: 4,927
Thanks: 143
Fixes: 25
Registered: ‎14-07-2009

Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

Quote from: MisterW
I'm really not sure what all the other pseudo network adapters are doing
 
Something to do with IP v 6 compatibility, I think
Quote from: MisterW
I'm slightly confused by the presence of the PPP adapter 1.3G , did you previously use a dial up connection ?

One of those dongles for broadband via the mobile phone network?
Superuser
Superuser
Posts: 7,939
Thanks: 1,627
Fixes: 103
Registered: ‎30-07-2007

Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

Quote
One of those dongles for broadband via the mobile phone network?

That sounds about right.
Community Veteran
Posts: 4,927
Thanks: 143
Fixes: 25
Registered: ‎14-07-2009

Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

Quote from: karljt
Can somebody just give me a quick run through of the correct settings to put into the hardware page

Reset the device to factory settings - usually you poke a pin down a pinhole at the back to activate a concealed switch.
If necessary, set the locale as UK and the protocol as PPPoA (not usually necessary).
Enter your user name in the form 'username@plusdsl.net'
Enter your password.
Some devices now require a restart to apply the changes and the setting to restart the device may be hard to find.  Other (better) devices don't need this.
That's it
 
You really don't need to fiddle with any other settings because the UK defaults (for PPPoA) will take care of all that.  You are more likely to go astray, which is why the first thing you should do is reset the router to factory settings.
If it still doesn't work then the modem is probably faulty.  Try to consult the event log for more information.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

Hi karljt,
I have sent you a personal message regarding supplying you with a router as you don't seem to be having much luck with your current one. Unfortunately, not having any experience of these routers it is very difficult to troubleshoot this for you. When using routers supplied by other ISPs we can find they can sometimes be locked to their network, much in the same way as mobile phones. I'm not sure if this may be the case with yours.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!

Hi karljt,
I have dispatched a router for you. You should get this in the next couple of days.
Jojo Smiley