Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
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Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
02-09-2010 12:40 PM
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I have a Huawei Echolite 520B modem, I am a new customer who was switched on 9 days ago to broadband and I still have no service. Can somebody just give me a quick run through of the correct settings to put into the hardware page (usually http://192.168.168.1.1)
Before anybody just directs me to the connection settings page or the other page with the VCI settings I have already tried all that and there is still no internet. I have tried manually entering the 1st DNS server address, the second, and other options supplied in the connection settings page, but there is still no Internet link. I ran a windows 7 diagnostic, and it says a connection between my computer and the Internet is Broken.
Also if a Plusnet member of Staff reads this. I have been told that in order to receive a plusnet modem I must pay an up front fee for postage so I can get the broadband. I have already paid out £23.00 in switch on charges by direct debit. Surely making a good first impression with a new customer is worth £4.99 which you are insisting I pay (up front) for a device required to use your service.
If anyone can assist I would be grateful but I won't be holding my breath if the assistance has to come from plusnet staff.
Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
02-09-2010 2:41 PM
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I've just tried ringing your landline (no answer) and mobile (voice mail) to discuss some of the settings and possible ways to sort this out for you. I'm here until 5.30 so if you call 0845 140 0200 and ask to be transferred to me or reply here and I'll give you a call.
Jojo
Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
02-09-2010 5:30 PM
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Its very difficult because I can find no manual for the 520b on the internet, they are ex TalkTalk IIRC
but you can start by checking that
1) the DHCP server is enabled on the 520B
2) your Windows 7 system is set to 'obtain an IP address automatically'
3) run IPCONFIG ( Start -> Run -> "cmd" [Enter] -> ipconfig /all [Enter] ) to see if you are in fact being allocated an IP address by the router
Hope that helps
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
02-09-2010 6:08 PM
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Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Carl-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : 520b.com
PPP adapter 1.3G:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 1.3G
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 92.40.59.60(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 217.171.132.1
217.171.135.1
Primary WINS Server . . . . . . . : 10.11.12.13
Secondary WINS Server . . . . . . : 10.11.12.14
NetBIOS over Tcpip. . . . . . . . : Disabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : 520b.com
Description . . . . . . . . . . . : VIA Rhine II Compatible Fast Ethernet Ada
pter
Physical Address. . . . . . . . . : 00-1B-FC-DD-AE-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c1e8:b6ae:76ee:32b0%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 02 September 2010 17:15:13
Lease Expires . . . . . . . . . . : 03 September 2010 17:15:12
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234888188
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-10-82-D5-00-1B-FC-DD-AE-9D
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{03EBEEBA-2B62-42CC-8F56-91ACED14D008}:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::200:5efe:92.40.59.60%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 217.171.132.1
217.171.135.1
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:5c28:3b3c::5c28:3b3c(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::1
DNS Servers . . . . . . . . . . . : 217.171.132.1
217.171.135.1
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:7d:1c5a:a3d7:c4c3(Prefer
red)
Link-local IPv6 Address . . . . . : fe80::7d:1c5a:a3d7:c4c3%15(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.520b.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : 520b.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Windows\system32>
Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
02-09-2010 6:26 PM
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from the router.
Quote Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : 520b.com
Description . . . . . . . . . . . : VIA Rhine II Compatible Fast Ethernet Ada
pter
Physical Address. . . . . . . . . : 00-1B-FC-DD-AE-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c1e8:b6ae:76ee:32b0%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 02 September 2010 17:15:13
Lease Expires . . . . . . . . . . : 03 September 2010 17:15:12
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
I'm really not sure what all the other pseudo network adapters are doing, we probably need someone with more Win 7 knowledge ( 'fraid I'm a Linux man myself! ).
I'm slightly confused by the presence of the PPP adapter 1.3G , did you previously use a dial up connection ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
02-09-2010 8:11 PM
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Quote from: MisterW I'm really not sure what all the other pseudo network adapters are doing
Something to do with IP v 6 compatibility, I think
Quote from: MisterW I'm slightly confused by the presence of the PPP adapter 1.3G , did you previously use a dial up connection ?
One of those dongles for broadband via the mobile phone network?
Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
02-09-2010 8:18 PM
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Quote One of those dongles for broadband via the mobile phone network?
That sounds about right.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
03-09-2010 6:48 AM
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Quote from: karljt Can somebody just give me a quick run through of the correct settings to put into the hardware page
Reset the device to factory settings - usually you poke a pin down a pinhole at the back to activate a concealed switch.
If necessary, set the locale as UK and the protocol as PPPoA (not usually necessary).
Enter your user name in the form 'username@plusdsl.net'
Enter your password.
Some devices now require a restart to apply the changes and the setting to restart the device may be hard to find. Other (better) devices don't need this.
That's it
You really don't need to fiddle with any other settings because the UK defaults (for PPPoA) will take care of all that. You are more likely to go astray, which is why the first thing you should do is reset the router to factory settings.
If it still doesn't work then the modem is probably faulty. Try to consult the event log for more information.
Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
03-09-2010 9:25 AM
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I have sent you a personal message regarding supplying you with a router as you don't seem to be having much luck with your current one. Unfortunately, not having any experience of these routers it is very difficult to troubleshoot this for you. When using routers supplied by other ISPs we can find they can sometimes be locked to their network, much in the same way as mobile phones. I'm not sure if this may be the case with yours.
Jojo
Re: Huawei Echolite 520B modem. Perfect ADSL Link but no Internet!
13-09-2010 9:57 AM
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I have dispatched a router for you. You should get this in the next couple of days.
Jojo
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