How to tell if you're really on an ADSL2+ enabled line ?

[#1]

@markneil adjusted for you - might require a reboot to pick up though.
@colbrad I believe CParr is looking at your account now.

[#2]

Indeed I was looking at your account, and found an issue. Basically the information on our side about which wholesale product you are on was empty, I've updated this with the correct information and you should now have a line profile of 9000.

[#3]

@Matt - Brilliant, thanks.
www.mybroadbandspeed.co.uk now tests at 12429 down and 743 up - Awsome!!
Cheers
Mark

[#4]

thanks for taking a look at my account Chris, current speed tests since you corrected the details:
DATE / TIME          DOWNLOAD          UPLOAD
11/03/10 11:23    5685.29 Kbps      250.15 Kbps
11/03/10 11:21     5030.94 Kbps       293.85 Kbps
11/03/10 11:16     5692.24 Kbps       282.91 Kbps

is there a delay before my speeds will start to increase / or a gradual improvement or should there be a significant improvement already

[#5]

You may need to force your router to disconnect/reconnect before you see an improvement.

[#6]

definite improvement, nice one chris
still not hit the 9000 figure yet, is there anything else I can do / tweaks etc to improve the speeds, thanks
DATE / TIME           DOWNLOAD       UPLOAD
11/03/10 11:59     8118.31 Kbps   367.05 Kbps
11/03/10 11:53     7816.61 Kbps   368.24 Kbps
11/03/10 11:50     8053.33 Kbps  368.72 Kbps
11/03/10 11:45     7723.60 Kbps      362.28 Kbps
11/03/10 11:43     7325.51 Kbps  327.11 Kbps
11/03/10 11:42     7956.62 Kbps   344.54 Kbps
11/03/10 11:41     6878.18 Kbps   351.15 Kbps

[#7]

@Matt
Any chance you could nudge my profile also  ::). My router is sync'd at 16,399 and my BT profile is 14,000.
Current download speeds between 5 and 6.5 Mbps.
Many thanks
Richard

[#8]

My speeds are still not near what I was promised on the up to 20meg service, router stats say:
Bandwidth (Up/Down) 443 / 11,499
Plus something I've noticed in my TBB connection details that I'm a little confused about is the KEMPTOWN ( SDKMPTW ) exchange, as theres not an option to change the exchange to SHARROW, only the postcode which is currently correct... So, stupid question here, am I really connecting through an exchange over 200 miles away

Connection Details
Description         My home DSL
Package Name  MAX Broadband Premier 50GB
ISP Name          Madasafish
Telephone No.   0114*******
Monitor IP          91.125.69.**
Postcode           S2 ***
Exchange          KEMPTOWN ( SDKMPTW )

[#9]

What exchange does the UserTools Exchange Checker say you are on http://usertools.plus.net/exchanges/?
The BT list has been known to have the wrong details entered, but that shouldn't affect the service.

[#10]

spraxyt
thanks for the reply, the checker is saying SHARROW exchange, which is less than half a mile away...

[#11]

Unless the cables go a long way round speeds should be reasonable at that distance. What are your full router stats - sync speeds, attenuations and noise margins?

[#12]

I've never delved this deep into a router previously so hopefully this is the info your requesting:
Uptime: 0 days, 14:15:02
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 443 / 11,499
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 13.0 / 0.0
Line Attenuation (Up/Down) [dB]: 18.0 / 35.5
SN Margin (Up/Down) [dB]: 28.5 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 11 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 18 / 0
FEC Errors (Up/Down): NA / 0
CRC Errors (Up/Down): NA / 1,601
HEC Errors (Up/Down): 0 / 918
my current download speeds are averaging around 7.5meg
DOWN            UP
7477.29 Kbps    365.61 Kbps
7449.87 Kbps 347.06 Kbps
7466.66 Kbps 337.54 Kbps
7370.09 Kbps 365.21 Kbps
7901.61 Kbps 368.73 Kbps
7965.89 Kbps 368.75 Kbps

[#13]

...and tonight the speeds are beyond a joke, this is not what I was promised on 'up to 20mb' service
DOWN            UP
1090.34 Kbps    363.48 Kbps
1588.58 Kbps 365.94 Kbps
1414.59 Kbps 367.28 Kbps

[#14]

With line attenuation of 35.5dB your bandwidth/sync speed of 11499kbps was about right. Has the value changed since then resulting in the low speeds you are now experiencing?
The speed you actually see on speed tests is controlled by your IP Profile which you can find out from a BT speed test at http://www.speedtester.bt.com, and your Plusnet profile which should duplicate the one set by BT. For Plusnet customers this is shown as Current line speed in the Member Centre, but I don't know if and where it is shown for Madasafish customers. For sync at 11499kbps both values should be 10000kbps.
Getting results from the BT speedtester can be troublesome at times, but persistence usually pays off.

[#15]

Hi guys,
@rgschofield, I've updated your profile and replied to your ticket.
@colbrad, I've made a couple of changes to your account, can you retest for me please?