How to tell if customer on Max ADSL?
Thanks Barry! - I'll do that for him now 
All sorted and he is getting sync at 8Mb now
Since then I have got several other friends to also upgrade, they were all on fixed rates without knowing it. 
What is so irksome is that they all get much better sync rates than myself. Basically my line is too long (approx 58dB atten, though some routers report 60dB)
Now I'm located between the town with the exchange and a smallish village. I'm about 1.6Km as the crow flies, about 4Km according the old BT line length tester.
Are there any BT line engineers here? - I notice a green box down in the village that BT frequently open up, I assume that is where all the pairs from the exchange terminate from? - I'm guessing that the (underground) cable goes from the exchange all the way to the village green box and from there back up the same road to my premises. On the pavement outside the house is a BT manhole cover and my line must come from there under my garden to the front of the house entry point.
This was fine when I just wanted telephony, but the added line distance is killing my ADSL speed. Has anyone ever got BT to arrange a shorter line for them? - I'd probably save 2km at least if they tapped into the cable going past my house.
Next time I see the BT bloke at that green box I'm going to have a word.
What is so irksome is that they all get much better sync rates than myself. Basically my line is too long (approx 58dB atten, though some routers report 60dB)
Now I'm located between the town with the exchange and a smallish village. I'm about 1.6Km as the crow flies, about 4Km according the old BT line length tester.
Are there any BT line engineers here? - I notice a green box down in the village that BT frequently open up, I assume that is where all the pairs from the exchange terminate from? - I'm guessing that the (underground) cable goes from the exchange all the way to the village green box and from there back up the same road to my premises. On the pavement outside the house is a BT manhole cover and my line must come from there under my garden to the front of the house entry point.
This was fine when I just wanted telephony, but the added line distance is killing my ADSL speed. Has anyone ever got BT to arrange a shorter line for them? - I'd probably save 2km at least if they tapped into the cable going past my house.
Next time I see the BT bloke at that green box I'm going to have a word.
I'm in the same boat unfortunately, at the end of a very long line, with rubbish speeds. I have several family members who get excellent speeds and couldn't care less as they barely use the internet. It's a shocking waste! 
Regarding getting BT to put you on a shorter line it's very unlikely TBH.
Regarding getting BT to put you on a shorter line it's very unlikely TBH.
I'm the IT bod within our extended family and friends and I have the slowest speed of the lot - I just manage 2Mbs on a good day 
very unfair
I seem to recall several people in the past trying to get their line changed and all have failed as BT generally either can't reroute your connection or won't as there is nothing actually wrong as far as the voice line is concerned. Also in many cases you are already connected to the closest exchange anyway.
Until they start adding DSLAMS to the green boxes, we far away users have little hope of gaining more speed, even with ADSL2+.
very unfair I seem to recall several people in the past trying to get their line changed and all have failed as BT generally either can't reroute your connection or won't as there is nothing actually wrong as far as the voice line is concerned. Also in many cases you are already connected to the closest exchange anyway.
Until they start adding DSLAMS to the green boxes, we far away users have little hope of gaining more speed, even with ADSL2+.
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