How to get Plusnet to activate your broadband - any tips???
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Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 11:35 AM
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Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 2:02 PM
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Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 3:40 PM
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Sounds promising!
I'll keep checking in the background up until 8pm tonight, if the order's not completed by then we may have to wait until midnight tonight as there's automated system configuration work that'd need doing on BT Wholesale's end that I believe Openreach may not be able to speed up themselves due to those systems not being in their domain.
Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 3:44 PM
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I'll chase them at about 4.30 and see where we are.
Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 4:47 PM
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Cheers for your time on the phone @breakinpig
Really glad to see the order completed at 4:10 this afternoon and after activating your account you're back up and running. I'd like to sincerely apologise again for the downtime and poor experience you've had.
I'll follow things up with you tomorrow with regards to compensation after I've discussed this with my manager.
Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 5:32 PM
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Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 5:37 PM
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No problem at all @breakinpig Happy to see we got there in the end!
There's normally a training/settling in period of up to 14 days, but let me know how it goes tonight and tomorrow. If your connection drops out frequently I'll run a line test to see if there's anything faulty showing.
Cheers
Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 6:44 PM
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Appears we celebrated too early...
We got it working with the standard Plusnet router so I set up my own router (Archer VR900 v2) which was also fine. It dropped several times but I noticed that turning the router off and on again resolved the issue. This made me suspect that it was an issue with the router so plugged the Plusnet router back in again. It's now not connecting (Broadband light flashing, no internet light)
Any ideas?
Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 7:20 PM
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Cheers for the calls tonight @breakinpig
Happy to hear you're back up and running now with your Plusnet router.
Really odd that your devices can't get an internet connection from your Archer router even though that was definitely getting the broadband signal from the exchange. Hopefully someone will be along with further guidance to help, it could be worth though posting in the My Router board here: https://community.plus.net/t5/My-Router/bd-p/Hardware
As always let me know if there are any further issues at all.
Also I've dropped you an email with regards to the compensation we've discussed and agreed upon.
Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 7:39 PM
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Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 8:04 PM
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Thanks for the post back @breakinpig
Just seen this at the end of my shift/closing hours for my team.
I'll follow up tomorrow to retest things, in the meantime was that test over WiFi or on your wired connection?
Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 8:32 PM
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Thanks, it was WiFi
Re: How to get Plusnet to activate your broadband - any tips???
13-10-2020 11:05 PM
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In circumstances like this, sight of your router stats is far more informative.
Not having a telephone hand set can also make checking out the quality of the line difficult. If you need an engineer call out ... I hope that you do not end up with another BTOR 'standard delay' wait of 72 hours!!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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