How to cancel Plusnet

[#1]

I joined around 20 days ago but the speed on peak times on Premium is very slow. Is it possible to cancel your contract with them?

[#2]

You should give them a chance to help you. Also there are some very knowledgeable people on here.
What does it say here http://www.speedtester.bt.com/
Have you gone through the faults process?
http://faults.plus.net
let us know and we can try and help you 

[#3]

Hi Emma,
Thanks for the post.
I'm getting an error on the test page at the moment, will try again later. Thanks
adie:quote

[#4]

Stop trying the faults checker - it is knackered
http://usertools.plus.net/status/archive/1258565195.htm

Quote

Fault Checker Errors (59331) - NEW Services Posted on: Wednesday 18 November 2009, 17:26 We're currently experiencing problems with our Broadband Faults Checker. When attempting to raise a fault through this system customers may be seeing error messages during the process. This is also affecting our Customer Support Centre when raising new faults. This is not affecting the investigation of already open faults. If you experience a fault before we resolve this issue, please either call our support centre or raise a standard support ticket. Where possible we would ask if you can refrain from raising the fault until tomorrow when the automated faults checker will be available again. Sorry for any inconvenience this may be causing. Kind Regards, Chris Parr Customer Support

[#5]

You don't need to cancel you can just ask for a mac code and pay the £30 setup fee if you didn't when you signed up and the cost of the router if you took one.

[#6]

I hope someone is going to explain this to me........what is it all about? going to mac? as an ISP? Naw......can't be...can it?

[#7]

its a Migration Code nothing to do with apples

[#8]

Read the thread Strat

[#9]

Hi there,
We'd like to help you get things fixed rather than see you leave.
If you're seeing slow speeds then try the BT Speedtester as linked earlier in the thread, it's also worth posting a comparison from another speedtest such as www.mybroadbandspeed.co.uk