Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
How long to wait for a ticket answer
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: How long to wait for a ticket answer
How long to wait for a ticket answer
11-03-2014 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I logged a question regarding my drop in broadband speed on Saturday. It says its been sent to the correct department but so far, Tuesday afternoon, I have not heard anything.
It gone from about 50Mbps down and 20 up when I first had the FTTC installed, now its running at 4Mbpsdown but still 20 up.
#82476779
it just says awaiting support team answer.
Thanks.
Jeremy
It gone from about 50Mbps down and 20 up when I first had the FTTC installed, now its running at 4Mbpsdown but still 20 up.
#82476779
it just says awaiting support team answer.
Thanks.
Jeremy
Message 1 of 6
(827 Views)
5 REPLIES 5
Re: How long to wait for a ticket answer
11-03-2014 4:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I raised a ticket about a similar problem, albeit my download speed has dropped to 1.8Mbps, on Saturday and haven't received a response yet either.
Message 2 of 6
(530 Views)
Re: How long to wait for a ticket answer
11-03-2014 4:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Tickets that are raised to our Faults Team are generally dealt with within 48-72 hours.
If your ticket hasn't been picked up within this time, please do let us know and we'll get this chased up for you.
If your ticket hasn't been picked up within this time, please do let us know and we'll get this chased up for you.
Message 3 of 6
(530 Views)
Re: How long to wait for a ticket answer
11-03-2014 4:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ticket #82520437 was raised at midday on Saturday so is already beyond 72 hours
Message 4 of 6
(530 Views)
Re: How long to wait for a ticket answer
11-03-2014 5:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've given the Faults Team a nudge and we'll get that picked up ASAP for you.
Message 5 of 6
(530 Views)
Re: How long to wait for a ticket answer
12-03-2014 12:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for looking into it
Message 6 of 6
(530 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: How long to wait for a ticket answer