How long should PN part of a linked order take?

[#1]

Moved house last Friday (15th) and provided PN with SIM from BT. The voice side (BT) of my line was made live the same day but four days later still no broadband. I thought being a linked order both services would be made live at the same time or is this not how it works?. Can someone in PN please chase this up. No response on my ticket since the 4th November.
Ticket 76723401

[#2]

Did you provide the sim code to Plusnet before the 8th? If so they've cocked up and failed to place the order correctly. The way things are at the moment it wouldn't surprise me if they haven't failed to place the order at all or it was rejected days ago for some reason and they haven't noticed.

[#3]

Is there an update in the tracker? https://portal.plus.net/my.html?action=adsl_status

[#4]

Provided SIM well before 8th and nothing showing on the ADSL tracker for the order. The only evidence I have of the order is a reply to the ticket when PN tried to move the service before the order was supposed to be actioned and therefore failed. 

[#5]

Got my reply. Having to wait another 7days so I suspect the order was 'misplaced'. I've been with PN for many years but now feel let down for my customer loyalty. Hurrrumph!