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How long does it take to receive a router?

Newbie
Posts: 8
Registered: ‎04-04-2011

How long does it take to receive a router?

Hello,
I'm not sure where to post this. My broadband service has been active for one week now. I've never received a router. I've been notified that a replacement was dispatched on March 31 at 11:28 pm. Haven't got that yet. Any idea how long it takes to receive a router? Thanks!
5 REPLIES 5
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Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: How long does it take to receive a router?

Hi Mira80,
it would have been posted the next morning and normally takes 2-3 working days.
Jojo Smiley
p.s. welcome to plusnet and the forums
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Newbie
Posts: 8
Registered: ‎04-04-2011

Re: How long does it take to receive a router?

Thank you Joanne! I hope to get it tomorrow then. I've had enough of mobile broadband; it's also slow and I have to pay for it daily.  Undecided
It says on PlusNet website that it should fit in the letterbox, too. Roll_eyes
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Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: How long does it take to receive a router?

Yes, it fits through the letterbox so no need to wait in for it. Smiley
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Newbie
Posts: 8
Registered: ‎04-04-2011

Re: How long does it take to receive a router?

Haven't received anything in the mail today either. I'm getting really upset about this!  Angry I'm now paying for both broadband (which I'm not using) AND mobile internet. Not sure what to do now!
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Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: How long does it take to receive a router?

Hi Mira80,
We sent you the first router six days before your broadband was due to go live. As you didn't get that we then dispatched another one on the 1st April. They normally do take 2-3 working days. Today is the 3rd working day. If you still don't get it in the next day or two I'll send one out personally from the office.
Jojo Smiley