How long does it take to get a response to ticket?

[#1]

Opened a ticket to report a nosedive in fibre download speed from around 37Mbps to as low as 1.6Mbps fluctuating to maybe 8Mbps at best. Ran the diagnostic tests and had a confirmation of a fault with my connection. This was about 00.30 on Wednesday morning, not heard a thing so far. Ticket 17758945.

[#2]

Hi @100mileshigh,

I've taken a look into your account today and I've sent you a response via the open fault ticket on your account which can be viewed here.

Please let us know once you've been able to respond to the ticket so we can continue to investigate the fault further as soon as possible.