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House move internet not working

Danpackwood
Newbie
Posts: 4
Registered: ‎01-04-2020

House move internet not working

Hi,
I've just moved house. The engineer came and set up the line. The internet worked for the rest of the morning but then stopped working in the afternoon. The broadband light is still on just not the internet light. I work from home so it's important. I have tried restarting the router as advised.

Thanks,

Dan
2 REPLIES 2
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: House move internet not working

Hi @Danpackwood, thanks for getting in touch.

 

Apologies for the issues you're having with the service. It looks like our Provisioning Team are continuing to monitor this for you and they should have an update within the next day or so.

 

Let us know if you need anything else

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Danpackwood
Newbie
Posts: 4
Registered: ‎01-04-2020

Re: House move internet not working

Hi, I still don't have any Internet and haven't received any updates to tell me what is going on. I can see the account/contract switch has gone through, and the home phone is setup. Could you update me on what is happening about the broadband? And when I am likely to be getting Internet access?