Gave 2.5 weeks notice of a house move (both places on the same exchange) and agreed to go for fibre at the new house. Openreach engineer arrived on schedule to connect the line, but could find no record of any work to be done to connect the fibre broadband. And while fitting a new master socket he managed to disconnect the extension sockets....
24 hours on, there's no fibre and just an unreliable ADSL connection that drops every few hours, sometimes for only a few minutes, sometimes for hours. A message from Plusnet says
This is to confirm your order is in progress and we will confirm your activation date in the next 24-48 hours these types of orders can fail on occasion. If this is the case and the broadband service is not active within this time frame please contact us so we can re-submit your order. This will then take a further 10 � 12 working days to complete.
I'm not happy about this - the activation date was meant to be yesterday - and the intermittent ADSL service is dreadful. It's difficult to see how a simple house move on the same exchange can go wrong.