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Hotmail blocking us?

Community Veteran
Posts: 1,576
Thanks: 3
Registered: ‎13-04-2007

Hotmail blocking us?

I thought we had sorted this I am getting all emails to hotmail bounced with the following message
The following message to <Huh?@hotmail.co.uk> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, we recommend enrolling in our Junk E-Mail Reporting Program (JMRP), a free program intended to help senders remove unwanted recipients from their e-mail list: http://postmaster.live.com'

49 REPLIES 49
anotherbob
Grafter
Posts: 113
Registered: ‎02-09-2007

Re: Hotmail bouncing emails

I had the same thing this morning.
canny
Grafter
Posts: 32
Registered: ‎23-08-2007

Re: Hotmail bouncing emails


I'm seeing the same thing too, was fine yesterday but now I'm getting the same error as you.
the_groundsman
Rising Star
Posts: 390
Thanks: 2
Fixes: 1
Registered: ‎12-08-2007

Hotmail blocking us?

I just got a bounce from a mail I sent to someone with a hotmail address. I sent it from a webdomain I adminster but via Plusnets mail server. here is the bounce.
The following message to <xxxxxxx@hotmail.com> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, we recommend enrolling in our Junk E-Mail Reporting Program (JMRP), a free program intended to help senders remove unwanted recipients from their e-mail list: http://postmaster.live.com'
Reporting-MTA: dns; relay.pcl-ipout02.plus.net
Final-Recipient: rfc822;xxxxxxxx@hotmail.com
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [65.55.37.120]
Diagnostic-Code: smtp; 5.1.0 - Unknown address error 550-'SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, we recommend enrolling in our Junk E-Mail Reporting Program (JMRP), a free program intended to help senders remove unwanted recipients from their e-mail list: http://postmaster.live.com'; (delivery attempts: 0)

Is it a problem with my Email set up or a general issue between hotmail and plus?
Jake
Grafter
Posts: 37
Thanks: 1
Registered: ‎05-06-2008

Re: Hotmail blocking us?

There is an issue I'm afraid, Kev's made a Service Status update here:
http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=email
It's raised as a P1, so we'll be fixing this as soon as possible
the_groundsman
Rising Star
Posts: 390
Thanks: 2
Fixes: 1
Registered: ‎12-08-2007

Re: Hotmail blocking us?

Thank you.
I did check the service status - can't understand how I missed it! Must be going bonkers
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Hotmail blocking us?

Well I sent a test mail about an hour and a half ago to a hotmail.co.uk, a hotmail.com, a yahoo.com & a gmail.com address. The two hotmail ones have not arrived, nor is there a bounce message. I'm off to raise a ticket as I see from the Status page there are NO priority problems Angry
Edit: Problem ref. 56396
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Hotmail blocking us?

Quote from: Jake
There is an issue I'm afraid, Kev's made a Service Status update here:
http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=email
It's raised as a P1, so we'll be fixing this as soon as possible

So why isn't it listed as a P1?
Community Gaffer
Community Gaffer
Posts: 13,918
Thanks: 1,443
Fixes: 119
Registered: ‎04-04-2007

Re: Hotmail blocking us?

Quote from: Anotherone
So why isn't it listed as a P1?

It is now.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Hotmail blocking us?

Thanks Bob.
Correction to my earlier post - I did get the bounce messages - I looked in the wrong mailbox, sorry Embarrassed
Bob, do you want any headers or do you have sufficient info?
Edit: I see from the P1 Hotmail will be lifting the block, but not quickly enough I think - I shall go and hastle them.
Have they provided detail as to why these blocks keep happening?
Machinehead
Newbie
Posts: 1
Registered: ‎03-05-2009

Re: Hotmail bouncing emails

me to, only started today!
Anyone know a fix?
Moderator
Moderator
Posts: 20,732
Thanks: 2,816
Fixes: 559
Registered: ‎11-01-2008

Re: Hotmail bouncing emails

[Moderator's note by Adie (Adiewoo) merged the 2 topics ]
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Community Gaffer
Community Gaffer
Posts: 13,918
Thanks: 1,443
Fixes: 119
Registered: ‎04-04-2007

Re: Hotmail blocking us?

Quote from: Anotherone
Bob, do you want any headers or do you have sufficient info?

We have sufficient info thanks.
Quote
Have they provided detail as to why these blocks keep happening?

It will be for the reasons that are stated in the failed delivery notices. I would imagine that a lot of spam has been seen originating from our servers. It's happened after a recent phishing attack on Madasafish customers (see attached file) which is likely to have led to a number of accounts becoming compromised.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Hotmail blocking us?

And people were stupid enough to respond to that?  Roll eyes
I hope they've been contacted and given some advice.
Moderator
Moderator
Posts: 20,732
Thanks: 2,816
Fixes: 559
Registered: ‎11-01-2008

Re: Hotmail blocking us?

There's no such thing as a daft question. Except that one  Wink Grin
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'