Hotmail blocking us?
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Hotmail blocking us?
03-05-2009 12:52 AM
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The following message to <????@hotmail.co.uk> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, we recommend enrolling in our Junk E-Mail Reporting Program (JMRP), a free program intended to help senders remove unwanted recipients from their e-mail list: http://postmaster.live.com'
Re: Hotmail bouncing emails
03-05-2009 9:38 AM
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Re: Hotmail bouncing emails
03-05-2009 9:39 AM
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I'm seeing the same thing too, was fine yesterday but now I'm getting the same error as you.
Hotmail blocking us?
03-05-2009 11:37 AM
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The following message to <xxxxxxx@hotmail.com> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, we recommend enrolling in our Junk E-Mail Reporting Program (JMRP), a free program intended to help senders remove unwanted recipients from their e-mail list: http://postmaster.live.com'
Reporting-MTA: dns; relay.pcl-ipout02.plus.net
Final-Recipient: rfc822;xxxxxxxx@hotmail.com
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [65.55.37.120]
Diagnostic-Code: smtp; 5.1.0 - Unknown address error 550-'SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, we recommend enrolling in our Junk E-Mail Reporting Program (JMRP), a free program intended to help senders remove unwanted recipients from their e-mail list: http://postmaster.live.com'; (delivery attempts: 0)
Is it a problem with my Email set up or a general issue between hotmail and plus?
Re: Hotmail blocking us?
03-05-2009 11:41 AM
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http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=email
It's raised as a P1, so we'll be fixing this as soon as possible
Re: Hotmail blocking us?
03-05-2009 11:50 AM
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I did check the service status - can't understand how I missed it! Must be going bonkers
Re: Hotmail blocking us?
03-05-2009 12:59 PM
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Edit: Problem ref. 56396
Re: Hotmail blocking us?
03-05-2009 1:00 PM
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Quote from: Jake There is an issue I'm afraid, Kev's made a Service Status update here:
http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=email
It's raised as a P1, so we'll be fixing this as soon as possible
So why isn't it listed as a P1?
Re: Hotmail blocking us?
03-05-2009 1:59 PM
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Quote from: Anotherone So why isn't it listed as a P1?
It is now.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hotmail blocking us?
03-05-2009 2:52 PM
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Correction to my earlier post - I did get the bounce messages - I looked in the wrong mailbox, sorry
Bob, do you want any headers or do you have sufficient info?
Edit: I see from the P1 Hotmail will be lifting the block, but not quickly enough I think - I shall go and hastle them.
Have they provided detail as to why these blocks keep happening?
Re: Hotmail bouncing emails
03-05-2009 5:57 PM
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Anyone know a fix?
Re: Hotmail bouncing emails
03-05-2009 6:03 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Hotmail blocking us?
03-05-2009 6:09 PM
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Quote from: Anotherone Bob, do you want any headers or do you have sufficient info?
We have sufficient info thanks.
Quote Have they provided detail as to why these blocks keep happening?
It will be for the reasons that are stated in the failed delivery notices. I would imagine that a lot of spam has been seen originating from our servers. It's happened after a recent phishing attack on Madasafish customers (see attached file) which is likely to have led to a number of accounts becoming compromised.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hotmail blocking us?
03-05-2009 7:43 PM
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I hope they've been contacted and given some advice.
Re: Hotmail blocking us?
03-05-2009 7:45 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
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