Home move - No Service
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- Re: Home move - No Service
08-11-2016 11:43 AM
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Morning all,
I am in the process of moving house and moved my Plusnet service over to the new address back in September. I’ve finally unpacked our router and plugged it in this week to find no internet service at all at the property. Any suggestions as to where I can go to have someone look into this? I’m at work solid in the days/evenings so calling isn’t always possible.
Thanks in advance!
Fixed! Go to the fix.
Re: Home move - No Service
08-11-2016 12:34 PM - edited 08-11-2016 12:35 PM
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Is there a dial tone on the phone when you plug a handset in?
If not, or if there's noise on the line report it here: http://www.plus.net/support/phone/troubleshooting.shtml
Re: Home move - No Service
20-11-2016 9:57 PM
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Re: Home move - No Service
22-11-2016 10:29 AM
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Thank you for getting back to us,
Testing your broadband your router is not in sync with the exchange. I would recommend following our broadband troubleshooter at http://faults.plus.net where you can complete the process to raise a fault to us.
Let us know once you have done this and I'll make sure the ticket is picked up as soon as possible.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Home move - No Service
06-12-2016 7:19 PM
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Re: Home move - No Service
06-12-2016 7:23 PM - edited 06-12-2016 7:23 PM
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Thanks for getting back in touch @Ukratty75
I'll take a look at your ticket tomorrow.
If this post resolved your issue, please click the 'This fixed my problem' button
07-12-2016 9:32 AM
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Testing your broadband I've detected a loop condition on your line, which can sometimes be caused by internal equipment.
I've updated your fault ticket with the next step.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Home move - No Service
10-12-2016 7:58 AM
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Re: Home move - No Service
11-12-2016 3:41 PM
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Re: Home move - No Service
11-12-2016 10:04 PM
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