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High sync speed but desperately low throughput
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Re: High sync speed but desperately low throughput
17-01-2008 1:37 PM
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Right ok.
This shouldn't work, but I'm going to temporarily move you over to BBYW Pro.
There shouldn't be any extra charges, but if there are, I'll get them refunded asap.
This shouldn't work, but I'm going to temporarily move you over to BBYW Pro.
There shouldn't be any extra charges, but if there are, I'll get them refunded asap.
Message 16 of 20
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Re: High sync speed but desperately low throughput
17-01-2008 1:43 PM
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Right, this has changed now.
Can you please try rebooting your modem/router and let me know how you get on?
Can you please try rebooting your modem/router and let me know how you get on?
Message 17 of 20
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Re: High sync speed but desperately low throughput
17-01-2008 2:40 PM
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I'm at work at the moment but I will try this evening and give you an update tonight (if it works!) or tomorrow.
thanks for trying this
thanks for trying this
Message 18 of 20
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Re: High sync speed but desperately low throughput
18-01-2008 9:11 AM
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Sadly this hasn't helped, there was no noticeable change in the behaviour.
I tried running the BT speed test again last night but the connection wasn't good enough to even retrieve my account details, so I couldn't even start the actual test. Below are some stats from the router that I took:
Statistics Downstream Upstream
Line Rate 7392 Kbps 448 Kbps
Attainable Line Rate 8192 Kbps 1228 Kbps
Noise Margin 8.3 dB 25.0 dB
Line Attenuation 24.0 dB 12.5 dB
Output Power 19.8 dBm 12.0 dBm
I did find that the connection was dropped a couple of times yesterday evening and I had to reconnect.
I tried running the BT speed test again last night but the connection wasn't good enough to even retrieve my account details, so I couldn't even start the actual test. Below are some stats from the router that I took:
Statistics Downstream Upstream
Line Rate 7392 Kbps 448 Kbps
Attainable Line Rate 8192 Kbps 1228 Kbps
Noise Margin 8.3 dB 25.0 dB
Line Attenuation 24.0 dB 12.5 dB
Output Power 19.8 dBm 12.0 dBm
I did find that the connection was dropped a couple of times yesterday evening and I had to reconnect.
Message 19 of 20
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Re: High sync speed but desperately low throughput
18-01-2008 12:14 PM
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Are there any other connection test tools (downloadable or online) that might shed more light on this problem?
Message 20 of 20
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