Help needed please

[#1]

I've not been able to connect for 3 days now. Using my mobile data to do this. I've got a tech 582 router. Phoned the last time i had a problem with poor confection. took an hour in a que before i spoke to some one but to be he got it sorted and it was ok until now. He said if i had trouble again to turn off my router over night... tried that. Disconnect other phones... tried that. Press the reset... tried that. . When i try to connect using WiFi i get this message grrrr.

[#2]

Oh I'm now getting this message When i try Doh

[#3]

Hi @Sylvie,

Thanks for your post.

Having checked your line, I've detected a fault as shown below:

Copper Line Test
Circuit ID:	<REDACTED FOR SECURITY>	Service ID:	<REDACTED FOR SECURITY>
Telephone NO.:	NA	Test Executed On:	08-11-2018 15:13:16

Status:	Fail	MFL:	LN	OR Test ID:	dys00556app04:422021044
Test Outcome:	CIDT FAULT - HIGH RESISTANCE IMBALANCE DETECTED IN NETWORK			DTR:	T313

Copper Test Details
	A to E	B to E
Capacitance:	199 NanoFarad	218 NanoFarad
DP Line Length Estimate:	2495 Metres	DN Line Length Estimate:	2903 Metres
Celerity:	43.1 dB	Line Loss:	44.28 dB
Line Stability:
Fault Report Advised:	Y
Service Level:	2
BRAGOutcome:	Out of Sync
Faceplate:	Cannot Be Detected

I've raised a fault to Openreach for their investigation and we should have a further update for you within the next 3 working days.

We're sincerely sorry for any inconvenience this issue may cause.

Please don't hesitate to get in touch should you need any further information.

[#4]

Hi Owen
Openreach guy came today and fixed the line. Still can't get on the internet though. Same message.

[#5]

Hi @Sylvie, I'm glad to hear the engineer fixed the fault.

Looks like the router is just stuck in 'set up'. Can you please factory reset the router? If the issue then persists, please can you follow the steps below to manually connect:

1) Connect a device to the router via WiFi or Ethernet and open up a webpage. In the address bar type http://192.168.1.254

2) When you connect to this page, you will be prompted for a Username and Password. The username is 'admin' and the password is found on the back of the router and is starts 'CPXXXXXXXXX'

3) On the left, click the option that reads 'Broadband Connections' followed by 'Internet Services'

4) On the far right click the button that says 'Disconnect' so that it changes to 'Connect'

If it is already reads 'Connect' then you can leave this as is.

5) Click View More and this will prompt you for your username and password. Your username which is username@plusdsl.net and your account password and then press 'Connect'

Once this is completed you should be online. Let us know how you get on.

[#6]

Thank you yes this has fixed it