Help needed for novice
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- Re: Help needed for novice
Help needed for novice
27-07-2012 7:35 AM
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I did the BT test and get .25M download, .32M upload and ping 50.88
My router is a Netgear DG834GT which gives
ADSL Link Downstream Upstream
Connection Speed 287 kbps 446 kbps
Line Attenuation 28.6 db 22.9 db
Noise Margin 44.5 db 21.9 db
Any not-too-technical advice would be appreciated
Thank you
Re: Help needed for novice
27-07-2012 9:08 AM
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Can I start with some basic questions
Is the router connected to the master socket
Are there any other telephone sockets in the house/flat
Are you sure that all other items connected to the telephone system are filtered including a Sky box (note that the splitter sky provide is not a filter)
Do you have a master socket with the removable faceplate - this video explains
Re: Help needed for novice
27-07-2012 9:25 AM
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I suspect my router is the problem but have no way of checking
Re: Help needed for novice
27-07-2012 9:27 AM
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When connected to the test socket can you go round any other sockets with a phone and see if there is a dial tone
Re: Help needed for novice
27-07-2012 9:52 AM
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Quote from: Oldjim Obviously something is badly wrong....
Which is actually good news because it looks very much as if when your problem is sorted, you will see hugely increased download speeds.
Re: Help needed for novice
27-07-2012 9:55 AM
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Do you turn your router off when it's not in use? Looking at your connection logs it would seem that way.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13433786811149.png" />
This will cause you speed issues, the exchange that gives your router its signal for you to go online, cannot tell the difference between you turning your router off and a disconnection on your line. When the exchange see's this it reduce's your speed to try and give you a stable connection with no drops.
If you are turning your router off then leave it on and your speed will increase, if your not then we need to look further into this.
Let me know how you go.
Re: Help needed for novice
27-07-2012 9:58 AM
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band. What we need to find out is why.
Note to staff - the prefix for kilo or 1,000 is lower case k - how about getting the linked site corrected
Re: Help needed for novice
27-07-2012 10:55 AM
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and I have been used to something like 2.8M which I accept
Stan
Re: Help needed for novice
27-07-2012 11:04 AM
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Re: Help needed for novice
27-07-2012 11:16 AM
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Connecting to the test socket gives no better readings
Also I should have replied before that the master socket is the only one in the house with anything ( a triple handset phone) connected to it
Re: Help needed for novice
27-07-2012 11:33 AM
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Re: Help needed for novice
27-07-2012 11:41 AM
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I'd suggest completing the initial diagnostic questions from the fault you have raised and also leave your router switched on so we can identify why it has happened and resolve this for you.
Quote from: Oldjim Looking at the speeds you give in your first post it is likely that your line has been banded http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#bandedProfiles in the 160kbps - 288kbps
band. What we need to find out is why.
Note to staff - the prefix for kilo or 1,000 is lower case k - how about getting the linked site corrected
I have got this raised and we will get this amended good spot!.
Re: Help needed for novice
27-07-2012 12:49 PM
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Re the diagnostic checks I'm afraid I got confused somewhere and abandoned them - was hoping that this forum would point me in the right direction.
I still suspect it is my equipment at fault but can't see what to do apart from replacing the router.
As an aside, due to the layout, I don't really need wireless so would you recommend a modem
Re: Help needed for novice
27-07-2012 12:52 PM
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Re: Help needed for novice
27-07-2012 4:49 PM
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2. As your line is banded it is only going to connect at a very slow speed. It should therefore be very, very stable. If you are still getting disconnections it indicates a problem with the line: raise a fault and PN will take it from there.
3. If there are no disconnections and Plusnet can see a continuous connection of 24-48 hours they will have the banding removed which will give you an immediate increase in sync speed.
Please note that after your sync speed increases other systems have to catch up with the increased speed. So after your sync speed increases if you don't see an immediate increase in the results of speed tests it doesn't mean it hasn't worked - it might take a day or two for you to see the increased speed.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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