cancel
Showing results for 
Search instead for 
Did you mean: 

Help all our email is bouncing

directroute
Newbie
Posts: 2
Registered: ‎10-04-2008

Help all our email is bouncing

Can someone at plusnet support please help me. We have had a problem on our domain directroute.co.uk in that some redirects were bouncing back.
Plusnet support have been looking into this (Question topic: Email Problems | ID: 24697904 ) but now it appears all email to our domain or to the directroute.plus.com domain is bouncing back.
We are trying to run a business and this problem is costing us money.
Can someone at plusnet please resolve this as a matter of urgency.
3 REPLIES 3
Community Gaffer
Community Gaffer
Posts: 13,868
Thanks: 1,382
Fixes: 116
Registered: ‎04-04-2007

Re: Help all our email is bouncing

I'm taking a look at this now for you.
Edit: OK, looks like your domain's been removed from Postini following the original problem you raised to us regarding your redirects.
I've a sneaking suspicion it's related to the work one of our engineers did this morning on your account. I'll try and catch up with them and get to the bottom of this for you.
Apologies for the hassle.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 13,868
Thanks: 1,382
Fixes: 116
Registered: ‎04-04-2007

Re: Help all our email is bouncing

Now fixed. See the comments I've added to your ticket and let me know if you still have issues with your redirects.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

directroute
Newbie
Posts: 2
Registered: ‎10-04-2008

Re: Help all our email is bouncing

Hi Bob,
All appears to be working.
Many thanks for that.
Richard