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Help! Router broken? No lights appearing suddenly

Newbie
Posts: 3
Registered: ‎26-03-2020

Help! Router broken? No lights appearing suddenly

I woke up to the router completely cut off. It’s plugged in correctly, but no lights appearing. Can’t turn it on at all. Seems to be broken and I need a replacement ASAP so that I can work 😭 Plusnet isn’t replying to me on Twitter. Help!
4 REPLIES 4
All Star
Posts: 2,018
Thanks: 232
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Registered: ‎02-08-2007

Re: Help! Router broken? No lights appearing suddenly

Newbie
Posts: 3
Registered: ‎26-03-2020

Re: Help! Router broken? No lights appearing suddenly

Hi there - have tried resetting but no luck

Model: router 2704N

Thank you for any help you can provide!
Moderator
Moderator
Posts: 24,561
Thanks: 4,413
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Registered: ‎11-01-2008

Re: Help! Router broken? No lights appearing suddenly

I suspect it will be out of warranty (if it's older than 12 months) and PN will only provide a new one if you recontract.
Quickest solution may be to order a new ADSL router from amazon, especially if you have prime.
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Newbie
Posts: 3
Registered: ‎26-03-2020

Re: Help! Router broken? No lights appearing suddenly

I’ve only had it for one month - so I hope it’s not out of warrantee.

If I purchase a new modem and plug it in will I still be able to connect to my plusnet network? Sorry - have not done this before, have never had an issue with a modem provided.